Warranty Claim: What to Do When Your Product Isn't Working Properly

How to Submit a Warranty Claim for Your Echo Product

At Echo Water, we prioritize making the warranty claim process as seamless as possible for our customers. If you purchased your Echo product directly from us, initiating your claim is quick and easy through our online portal.

Submitting a Warranty Claim

• Direct Purchases: If you purchased directly from EchoWater.com, you can submit your warranty claim through our return portal HERE. There's no need to register your product.
• Third-Party Purchases: If you bought your Echo product from a third-party retailer, you can register your product and/or file a warranty claim HERE.

Warranty Coverage Details

Our warranty ensures that shipping, repairs, or replacement costs are covered according to your current warranty terms:

• Year 1: 100% of expenses are covered.
• Subsequent Years: Coverage decreases by 25% each year within the warranty period.

For more information on coverage, please refer to the Echo Water Warranty Information Page.

Need Assistance?

We are dedicated to ensuring that your Echo products meet your expectations. If you have any questions or need further assistance during the claim process, don’t hesitate to contact us.

Thank you for choosing Echo Water. Your trust in us is greatly appreciated, and we’re here to help in any way we can.