Echo Water Refund Policy

At Echo Water, we stand behind the quality of our products and services. If something doesn’t meet your expectations, we’re committed to making it right. Below is a detailed overview of how refunds are processed for purchases made directly through EchoWater.com.

Refund Eligibility

You may be eligible for a refund under the following conditions:

• The returned product meets the requirements outlined in our Return Policy

• The order is canceled before it has shipped

• A refund is granted as an approved exception by our support team

All refunds are subject to review and may require the return of the item, depending on the circumstances.

Payment Method & Refund Guidelines

Here’s what to expect once your refund is approved:

• Refunds will be issued to the original payment method used at checkout

• If you paid with a gift card, your refund will be returned to the same gift card

• If you no longer have access to your original payment method, please request store credit when submitting your return.

Note: Once a refund is processed, it cannot be canceled and no additional refunds or credits will be issued for the same transaction.

Refund Processing Timeline

• Once we receive your return (if applicable), please allow up to 10 business days for our team to review and approve it

• Once approved, refunds are typically processed within 5–7 business days

• The actual time it takes for funds to appear in your account may vary depending on your bank or credit card provider

If it’s been more than 10 business days since your return was received and you haven’t received a refund confirmation, please contact our support team.

Additional Notes

• Echo Water is not responsible for delays caused by banks, credit card issuers, or gift card providers.

• If you have questions about the timing of your refund, we recommend contacting your financial institution.

Need Help?

If you have questions about your refund or need further assistance, please reach out to our support team:

📧 support@echowater.com
📞 +1 (855) 737-1114