App | Trouble Connecting / Pairing My Echo Flask

Make sure to walk through these steps on How to Connect Your Echo Flask™.

If you have followed the steps for connecting your Echo Flask™, and you're still having trouble pairing, it may be due to the following reasons:

🔹 Flask is not in pairing mode.

Ensure your flask is on and in pairing mode. You can check this by:

• Go to settings on your Flask (gear icon ⚙️ on the bottom left-hand corner of the screen).
• Click the "Not Paired" and it will now activate pairing mode

🔹 App Specific Bluetooth Settings

Even if Bluetooth is turned on at the phone level, it may still be disabled specifically for the app.

• Go to your iPhone settings

• Use the search bar at the top and type "Echo Water"

• Tap on the Echo Water app

• Make sure Bluetooth is toggled ON for the app

🔹 Distance between your Echo Flask™ + phone.

Ensure that your Echo Flask™ and Phone are right next to each other. They may not be able to connect if they are too far away.

🔹 Bluetooth is not activated on your phone.

• Navigate to settings on your phone.
• Click "Bluetooth" and make sure it is toggled on

🔹 Your Echo Flask™ is already paired with another device

• Check your flask’s pairing status on the flask itself - go to settings (gear icon ⚙️).
• If it is already paired with another device, unpair it, then reconnect it to your desired device.

If you continue to experience issues with the Echo Water App, Please let us know HERE