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Billing & Payments
Callback Request
Cancel Order Request: Requests are processed within 24-48 hours.
Current Order Inquiry
Order Update Requests: Requests can take 24-48 hours to process.
Partner Opportunity Inquiry
Product Issues & Concerns
Echo Water App Inquiry
Echo Go Inquries
Echo Go+ Product Inquiry
Echo Flask™ Product Inquiry
Echo Family Pitcher Product Inquiry
Echo Hydrogen Stick Packs™ Product Inquiry
Echo Clean™ Product Inquiry
Echo Water Machine Product Inquiry
Echo Water Filtration System Product Inquiry
Echo Water Product Subscription Inquiry
Sale or Promotion Inquiry or Concern
Report A Shipping Concern
General Question
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Request A Return Here:https://returns.echowater.com/#/login
Report A Defective Product (if purchased from echowater.com)
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Whole Home Filtration System Inquiry
Wholesaler Return Request
Wholesale Echo-Fullfed Return Request
Wholesale self-fulfilled Return Request
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Machine Technical Support
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1(855-)737-1114
Call us! We are Open from 9AM – 5PM Monday – Friday MST. Or call 1(855)737-1121 for Machine Tech Support
Have Questions?
Click Here to Submit a Request. Or email us! [support] [techsupport] [inboundsales] @echowater.com
Return / File a Claim
Visit our portal to file a return, replacement, exchange, or submit a shipping / warranty, Claim
Bought from somewhere else? Or are you a Wholesale Partner?
Register your product / Submit Claim
Click here, then select the option labeled 'Register a product or file a warranty claim' to complete your product registration for warranty coverage.
Wholesale Return Request, Bulk Purchases
If you are a wholesaler who places bulk purchase with Echo, click here to fill out a Wholesale Return Request Form
Wholesale Return Request, Fulfilled by Echo
If you are a wholesaler where purchases are fulfilled by Echo, click here to fill out a Wholesale Return Request Form