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What can we help you with?
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Billing & Payments
Callback Request
Cancel Order Request: Requests are processed within 24-48 hours.
Current Order or Product Status
Order Update Requests: Requests can take 24-48 hours to process.
Partner Opportunity Inquiry
Place An Order
Echo Water App Inquiry
Echo Go Inquries
Echo Go+ Product Inquiry
Echo Flask™ Product Inquiry
Echo Family Pitcher Product Inquiry
Echo Clean™ Product Inquiry
Echo Water Machine Product Inquiry
Echo Water Filtration System Product Inquiry
Product Issues & Concerns
Request A Return (https://returns.echowater.com/#/login)
Sale or Promotion Inquiry or Concern
Report A Shipping Concern
Machine Technical Support
Website Questions & Concerns
General Question
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1-855-737-1114
1-855-737-1114 Open from 9AM – 5PM Monday – Friday MST
Have Questions? We have Answers.
Contact us through a specially prepared form. Or email us at support@echowater.com
Return a Product / File a Claim
Visit our portal to file a return, replacement, exchange, or a shipping / warranty, Claim
Bought from a 3rd Party Vendor / Retailer?
Register your product (3rd party purchases only)
Click here to register your product for warranty. Only needs to be done if you did not purchase directly through us
Returns
If you purchased from a 3rd party retailer , you would need to go directly through them. You are subject to their return policy & process
File a Warranty Claim
Purchased from somewhere else other than our website? Click here to file a warranty claim (form to fill out)