Echo Water Support: You've got Questions, We've Got Answers!

If you have a question, need assistance, or something doesn’t seem quite right, our team is here to help. Choose the option below that best fits your needs.

Echo Support Portal (Self-Serve Help)

Looking for quick answers? Our Echo Support Portal is packed with helpful articles, guides, and FAQs covering all things Echo Water.

Just type in what you’re looking for and dive in—easy, fast, and available anytime.

Sales Support (Before You Buy)

Need help placing an order or deciding which product is right for you? Our Sales Team is happy to help.

Email

• inboundsales@echowater.com

Phone Support

• U.S.: 1-855-737-1114

• Available Monday–Friday, 9:00 AM–5:00 PM MST (excluding weekends and holidays)

Schedule a Call 

• General Sales Support

Whether it’s a quick question or you’d like help choosing the right product, our sales experts will be ready to assist.

Once you book, you’ll receive a confirmation right away, and our Sales Team will be notified so they’re prepared for your scheduled call. Please allow at least 24 hours from booking for your scheduled callback.

Order & Product Support (After You Buy)

Need help with an existing order or an Echo Water product? Our Support Team has you covered.

Email Support

• U.S.: support@echowater.com

• UK: support@echowater.co.uk

Responses are typically within 2–3 business days (excluding weekends and holidays).
Please include your order number or registered email address for faster service.

Live Chat

• Visit echowater.com

• Available Monday–Friday, 9:00 AM–5:00 PM MST (excluding weekends and holidays)

Phone Support

• U.S.: 1-855-737-1114

• UK: +44 20 8697 9005

• Available Monday–Friday, 9:00 AM–5:00 PM MST (excluding weekends and holidays)

For the fastest help, please have your order number or registered email address handy. It helps us pull up your information quickly and avoid extra back-and-forth.

Technical Support & Installation Assistance

Need help with an Echo Revive, Echo Refresh, or Whole Home Filtration System?
Our Technical Support Team is available to assist—including scheduled calls for installation or troubleshooting.

This option is especially helpful if a plumber is on-site and support is needed in real time.

Schedule Technical Support Call

• General Tech Support Booking

• Installation Assistance

Once your appointment is booked, you’ll receive a confirmation immediately, and our Technical Support Team will be notified.

Please allow at least 24 hours from booking for your scheduled callback.
 
For the fastest help, please have your order number or registered email address handy. It helps us pull up your information quickly and avoid extra back-and-forth.

Warranty, Returns & Shipping Claims

Need to file a return, warranty, or shipping claim? No worries—we’ve made the process straightforward and easy.

Return Policy

To start a return, please visit our Return/Exchange Portal.

• Returns can only be processed for orders placed directly on echowater.com

• If you purchased from an authorized third-party retailer (such as Amazon or another seller), you’ll need to contact them directly to initiate a return

• Be sure to complete all required fields in the return request to avoid delays

Warranty Information Page 

For warranty-related concerns, visit the Echo Warranty/Claims Portal to submit your claim.

• If your product was purchased from a third-party retailer, please register it here first before submitting a warranty claim

• The portal will guide you step by step and ask for:

  • A clear description of the issue

  • Any troubleshooting steps you’ve already tried

  • A short photo or video showing the problem

To keep things moving smoothly, please make sure your claim is fully completed and includes the requested photo or video.

Shipping Policy

If your order arrived damaged, incomplete, or with a shipping-related issue, you can file a Shipping Claim through the Echo Warranty/Claims Portal

Need to file a Return, Warranty, or Shipping claim? No problem, we've made it easy!