Echo Water Support: You've got Questions, We've Got Answers!

If you have a question, need assistance, or something doesn’t seem quite right, our team is here to help. Choose the option below that best fits your needs.

Echo Support Portal (Quick Self-Serve Help)

Looking for quick answers? Our Echo Support Portal is packed with helpful articles, guides, and FAQs covering all things Echo Water.

Just type in what you’re looking for and dive in—easy, fast, and available anytime.

Sales Support (Before You Buy)

If you’re interested in purchasing a new Echo Water product, need help placing an order, or have questions before making a purchase, our Sales Team is happy to help.

Email

• inboundsales@echowater.com

Order & Product Support (After You Buy)

Need help with an existing order or an Echo Water product? Our Support Team has you covered.

Email Support

• U.S.: support@echowater.com

• UK: support@echowater.co.uk

Responses are typically within 2–3 business days (excluding weekends and holidays).
Please include your order number or registered email address for faster service.

Live Chat

• Visit echowater.com

• Available Monday–Friday, 9:00 AM–5:00 PM MST (excluding weekends and holidays)

For the fastest help, please have your order number or registered email address handy. It helps us pull up your information quickly and avoid extra back-and-forth.
 

Technical Support (Machines & Filtration Systems)

For technical assistance with an Echo Water machine or filtration system, including the Echo H2, Ultimate, Flow Server, One, Whole Home, Revive, or Refresh. 
 

Email Tech Support

• U.S.: techsupport@echowater.com

Responses are typically within 2–3 business days (excluding weekends and holidays).
Please include your order number or registered email address for faster service.

If your system is actively leaking, please immediately shut off the source water to the machine to help prevent further leaking or water damage.

 Warranty, Returns & Shipping Claims

Need to file a return, warranty, or shipping claim? No worries—we’ve made the process easy.

Return Policy

To start a return, please visit our Return Request Page.

• Returns can only be processed for orders placed directly on echowater.com

• If you purchased from an authorized third-party retailer (such as Amazon or another seller), you’ll need to contact them directly to initiate a return

• Be sure to complete all required fields in the return request to avoid delays

Warranty Information Page 

For warranty-related concerns, visit the Echo Warranty Review Page to submit your claim.

To keep things moving smoothly, please make sure your claim is fully completed and includes the requested photo or video.

Shipping Policy

If your order arrived damaged, incomplete, or with a shipping-related issue, you can file a Shipping Claim through the Return Request Page