2025 Echo Pure Systems | Whole Home Filter Warranty Guide

Warranty Support Made Easy

DIRECT PURCHASE: If you purchased your product directly from echowater.com, you can submit a warranty claim through our portal HERE. (There is no need to register your product—we’ve got you covered!)
THIRD-PARTY RETAILER PURCHASE: If you purchased through an authorized third-party retailer, somewhere other than Echo Water, you can register your product and/or file a warranty claim HERE.

📝 Note: Product registration is only required for third-party purchases. Proof of purchase is required.

Manuals & FAQs

2025 Echo Pure | Whole Home Filter System

The Echo Whole Home Filter is an efficient home sediment filter.

As the owner (“Owner,” you), your new Echo Whole Home Filter is covered by the industry leading 10-year warranty (“Warranty”). If your Echo Whole Home Filter has a defect while covered under this Warranty, Echo Technologies LLC (“Echo,” we, us) will implement the remedies outlined in the warranty according to the terms of this warranty.

Echo Whole Home Filter is designed for use indoor, with potable water or drinking water found in most municipal water systems. The water entering the filter should be compliant with US EPA regulations for drinking water. The pressure for the water connected to the filter should fall within United States building codes for normal household water pressures, typically between 30 and 60 PSI.

This limited warranty provides you, as the original purchaser, specific legal rights. You may have additional rights, depending on the state in which you live and where you purchased the product.

Please contact Echo Technologies directly for all questions and issues related to this limited warranty. Do not contact the retail store, dealer, or reseller where you purchased this product. Any potential issues, questions, or requests directed to retail stores, dealers, resellers, or other parties are not covered by the limited warranty. They are not authorized to take any action under this limited warranty, and we are not responsible for any delays or related consequences due to the communications directed to any party other than Echo Technologies.

Warranty Coverage

This warranty is limited in scope and covers only the following defects:

Any factory defects to the internal or external components of the device.
Any material physical flaw in the device that manifests in the exterior enclosure. Including splits or cracks in the case. Delamination of glued surfaces. Broken or defective screens or displays. That impact the performance of the device and is not caused by improper use or handling of the equipment.

This limited warranty covers only the core equipment and does not cover any other accessories attached to the device including plumbing fixtures and fittings, tubing, filters, or other components and accessories.

This limited Warranty is personal to you as the original owner and cannot be transferred to any other person. You will be responsible for all costs associated with handling and transportation related to the original equipment and any replacement equipment.

Special Notes:

Do not use water that is microbiologically unsafe or of unknown quality without appropriate disinfection before or after the system.
Systems certified for cyst reduction are designed for use with disinfected water that may contain filterable cysts.
Any system using this filter must be maintained according to the manufacturer's instructions, including timely replacement of filter cartridges.
The contaminants or substances this filter is designed to reduce may not necessarily be present in your water.
While the filter has been tested under standard laboratory conditions, actual performance may vary depending on water quality and system usage.
All systems must be installed and operated in accordance with the manufacturer’s guidelines and recommendations for optimal performance.

Warranty Exceptions

This warranty does not cover the following:

Damage resulting from improper installation, use, or maintenance.
Damage due to chemical exposure, environmental factors, accidents, fire, flooding, freezing, natural disasters, misuse, neglect, or use of incompatible substances (e.g., chlorine, ozone, chloramines, and related agents).
Installation or operation not in accordance with the provided instructions, or use of accessories or components not meeting ENPRESS specifications—including replacement elements not manufactured or supplied by Echo Water. Please refer to the Installation and Operation Manual for approved parameters.
Any modifications or alterations not performed by Echo Water personnel, or someone approved by Echo Water.
Wear-and-tear items, including rubber components and O-rings.
Labor or service costs for removal or installation of the unit or related equipment.
Tampering with or removal of the Echo Water identification label.
Use of cartridges, filters, or replacement parts not approved by Echo Water.
Failure to support piping at inlet/outlet connections as required.
Service visits solely for user training or product orientation.
Use of the product outside its intended purpose, or in an abusive or negligent manner.
Replacement of filter cartridges due to water pressure outside the specified operating range, or due to excessive sediment in the water supply, or use of non-authorized cartridges.
Damage resulting from natural disasters, accidents, fires, or floods.
Incidental or consequential damages caused by defects in non-covered equipment.
This limited Warranty will be void and shall not apply to products that have been intentionally or negligently damaged, dropped, stained, exposed to sunlight, exposed to harsh chemicals or elements, exposed to cold or freezing temperatures, water damaged, dropped, exposed to insects or animals, improperly vented, or overheated, used with hard water, or otherwise physically damaged or soiled (including by bodily fluid).
Overheating
Deterioration in performance over time caused by failure to properly and regularly clean, change the filters and doing general routine maintenance.
Machine must be used with a surge protector, damage from power surges will not be covered.

Your Remedies

If the equipment is deemed defective by Echo Technologies during the time you, as the original owner, continue to own the equipment. we will be responsible, in our sole discretion, for either repairing the equipment or providing new or refurbished replacement product or the equivalent credit amount (Warranty Credit) to you equal to a prorated percentage of your original purchase price (less any taxes, handling, transportation, or other fees). Any credit amounts given must be applied exclusively to the purchase of a new product from us, according to the following schedule:

During the first 1 years or original ownership by you, the warranty Credit shall be 100% of the original purchase price (less any taxes, handling, transportation, or other fees).

During year 2 of original ownership by you, the warranty credit shall be 75% and decrease 10% for each additional year through year 10.

Warranty Schedule

Year	Coverage
Year 1	100%
Year 2	100%
Year 3	75%
Year 4	65%
Year 5	55%
Year 6	45%
Year 7	35%
Year 8	25%
Year 9	25%
Year 10	25%

Repair Cost Schedule

At our discretion we may choose to repair the device rather than or prior to issuing a replacement or a credit. Repairs are billed at $125 per hour plus parts and shipping. These costs will be Prorated based on the warranty schedule below.

During the first 1 years or original ownership by you, the Warranty Credit shall be 100% of the original purchase price (less any taxes, handling, transportation, or other fees).

During year 2 of original ownership by you, the warranty credit shall be 75% and decrease 10% for each additional year through year 10.

Year	Coverage	Hourly Rate	Hourly Cost	Parts Discount
Year 1	100%	$125	$0.00	100%
Year 2	75%	$125	$31.25	75%
Year 3	65%	$125	$43.75	65%
Year 4	55%	$125	$56.25	55%
Year 5	45%	$125	$68.75	45%
Year 6	35%	$125	$81.25	35%
Year 7	25%	$125	$93.75	25%
Year 8	25%	$125	$93.75	25%
Year 9	25%	$125	$93.75	25%
Year 10	25%	$125	$93.75	25%

Additional Conditions

For this limited warranty to be valid, you must:

Purchase the machine from an authorized dealer.
Be the original consumer or purchaser. Coverage terminates if you sell or otherwise transfer possession of the equipment.
Provide proof of original purchase via copy of original store receipt reflecting proof of purchase date, place of purchase, and purchase price.
Provide proof of installation by a licensed Plumber

Please note:

Customer service and Technical Support will go through troubleshooting steps prior to sending out a full replacement unit.
Only one replacement is permitted per item. If a replacement has already been received under warranty, no further replacements will be provided.

ALL OTHER OBLIGATIONS AND WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. WE SHALL NOT BE LIABLE UNDER THIS LIMITED WARRANTY FOR ANY COSTS, FEES, DAMAGES, OR OTHER AMOUNTS, OTHER THAN AS SPECIFIED HEREIN. IN NO EVENT SHALL OUR LIABILITY TO YOU EXCEED YOUR ORIGINAL PURCHASE PRICE

Need help? We are here for you!

If you need to reach our Echo Water Technical Support Team, feel free to email us at techsupport@echowater.com or call us at +1 (855) 737-1121. We’re available Monday through Friday, from 9 AM to 5 PM (MST), and we're always happy to assist you!

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