How to Submit a Warranty Claim

You can go to submit a Warranty Claim after 30 days (60 days for the Echo Go+) by visiting our Claim portal here

• Once you have logged in using your email address or zip code as well as your order number or tracking, click the "find order" button.
• If you have multiple orders, click on the order you are wanting to submit a return for. Once in that order, there will be 3 options at the top of your page that says "File a warranty claim, "shipping claims" and "returns & exchanges within 30 days"

For a Warranty claim, click "File a warranty claim"

• Warranty claims can be submitted after your return window has passed.
• Select the item you are having an issue with
• Answer all the questions
• Once you have completed all the questions, click "submit warranty claim request"

*Please note: If you do not "submit your return/exchange request" your request has not been completed and it will not show up for us to review.

**If you accidently receive a pop up asking for a pick up scheduled or to return yourself, select return yourself, not the pick up.

• Let us know of this mistake so we can ensure you receive the proper resolution. sorry for the inconvenience
• Warranty claims are not eligible for refunds, only same item exchanges.

Once the request is submitted it will be reviewed and we will message you back with all of the completion details

• Please give 24-48 hours. not including weekends and/or holidays, for us to review

Here's the breakdown of the warranties:

• Year one? We've gotcha covered 100%. (for 10 year warranty products, we have you covered for the first 2 years 100%)
• After that, it gradually decreases by 25% each year within your warranty period.
• For a better understanding of what your warranty covers, please refer to our Warranty Information Page

If you purchased through a third party vendor,

• Register your product here
• After filling out the information for your registration, it will give you the option to just submit your registration, or continue to submit a claim
• 
• Using the same link, you then can submit a warranty claim right after registering your product.
  • You will go through answering all the questions and then submit the claim.
  • We will reach out if we have any additional questions!