Repair Information

To reach our team for questions regarding installation, warranty and repairing, call (855)737-1114 and press 3 to reach the technical support team or email support@echowater.com

To get in contact with your Technical support team to troubleshoot issues you are having with your machine, please do the following:

1. Submit a Claim Within Redo

   • You must submit a claim through our claims portal.
     • All machines will undergo a repair review.
     • If a repair is deemed necessary, we will sent you a label so you can send the machine back to us with be sent to your email
       • Note: Please ensure your package is well-protected! If the product is damaged during transit due to insufficient packaging, you will be responsible for the cost of the damaged part, even if your product is under warranty.
   • If you are filing a repair claim for a product purchased through a different company (i.e synergy science) or a discontinued item, please go through our registration portal, file it, and we will get back to you on what options we have.
     • Note: we do not repair discontinued machines such as the Echo 7, Echo 9, Echo 9 Ultra, and Echo Retro.

2. Check-In & Confirmation

   • Upon receiving the item, we will check it in and send a confirmation email.
     • Please note: If we receive a package with insufficient packaging and the product is damaged during transit, you will be responsible for covering the cost of the damaged part, even if they are under warranty.

3. Diagnosis & Invoice

   • We will diagnose the machine and send an invoice detailing any identified issues. (See Repair Fees below.)
   • Customers will receive their diagnosis within 24-48 hours.

4. Repair Timeline

   • Estimated repair time is ~7 business days (subject to part availability).

Technical Support Fees

If you choose to proceed with the repairs after the diagnostic, the diagnostic fee will be waived.

Part Pricing

Here are the costs for some of the parts that may need replacing. This isn't a complete list, but it should give you a general idea of what to expect!

Please review our warranty page for your specific product to know what your coverage is.