How to File a Return

Need to Submit a Return or Exchange?
You’re covered with free returns within 60 days of receiving your item. Here's how to get started:

Step-by-Step Guide:

1. Visit Our Return Portal

2. Scroll to the bottom 

   • where you can submit your return request, upgrade, or shipping claim.

3. Fill in your order information

   • Name, order number, email, and serial number

4. Fill in your product information

   • The product

   • if you have a second product

   • your request type

5. Depending your your request type, additional questions will pop up for you to answer

   • Please fill in as much information as possible

6. Provide your shipping confirmation

   • This is important for upgrade requests, shipping claims, etc

7. Submit Your Request
   Please note: If you do not click "Submit," we won’t receive your request, and it won’t be processed.

After Submission:

• Our team will review your request and respond within 1–2 business days (excluding weekends and holidays).

• We’ll email you with your return label and next steps once your request is approved.

Purchased Through a Third Party?

If you bought your Echo product from an authorized retailer (like Amazon, Walmart, or another third-party retailer), returns must be processed directly through that retailer.

Need help at any point? Just reach out—we’re here to make this process easy and hassle-free!