Can I change my payment method once the order is placed?

Due to system restrictions, the payment method cannot be changed once an order is placed. However, if the order has not yet shipped, you can cancel it, receive a refund, and place a new order using your desired payment method. 

Why Payment Methods Cannot Be Updated Post-Purchase

Once an order is submitted, the payment method is locked into our system to maintain secure payment processing and prompt order fulfillment. Unfortunately, this means it’s not possible to update payment details after the order has been placed.

How to Resolve the Issue

If you need to use a different payment method, follow these steps to cancel your order before it ships:

1. Contact Support Immediately

• Email: Send a request to support@echowater.com with the subject line “Please Cancel Order.”
• Phone: Call 1-855-737-1114 during business hours (M-F, 9 am-5 pm MST).
• Provide your order number to expedite the process (failure to provide this information may delay shipment before the cancellation can be processed).

2. Receive a Refund

• Refunds are initiated as soon as the cancellation is processed.
• The funds will typically appear in your account within 5-7 business days, though many banks process refunds faster.

3. Place a New Order

• Once the refund has been processed, you can reorder your items using your preferred payment method.

Refund Processing Times

• Refunds are processed immediately after cancellation but may take 5-7 business days to appear in your account.
• Some banks may process refunds faster, depending on their policies.

FAQs

Q: Can I switch payment methods after the order has shipped?
A: No, payment methods cannot be updated once an order is placed or shipped.

Q: What if I just placed my order but received a message saying it has shipped?
A: In some cases, such as with ebooks, protection plans, or additional coverage, the system may recognize the order as "shipped" due to automatic fulfillment. If this happens shortly after you place an order, reply to the message, and our support team will review your request as a priority.

Q: What happens if I cancel my order?
A: Once your order is canceled, a full refund will be issued to your original payment method, and you’ll be able to place a new order using your desired payment method.

Q: How can I confirm if my order has shipped?
A: Once your order has shipped, you will receive an email with tracking information. If you have not received a tracking email, your order is likely still being processed. Be sure to check your spam or junk mail folder as well.

Q: What should I do if my refund hasn’t shown up after 7 business days?
A: If your refund hasn’t appeared, contact your bank or card provider for updates. If further assistance is needed, contact our support team.

Important Note on Cancellations

Our shipping team processes orders quickly, so there is always a chance your order could ship early in the morning before our support team receives your cancellation request. While we strive to process cancellations with the highest priority, contacting us as soon as possible is best to increase the chances of a successful cancellation.