If your discount code isn't applying at checkout, don't worry! In most cases, it's due to one of the promotion's requirements or restrictions. Below are the most common reasons a discount code may not work and how to resolve them.

1. One or More Items Are Already Discounted

Many promotions cannot be applied to products that are already on sale or included in another promotional offer.

Here's how it works:

• Item-specific discount codes only apply to products that are sold at their regular price.
• Cart-wide discount codes may still apply if your cart contains at least one eligible full-priced item, even if other items are already discounted.

If every item in your cart is already discounted, the coupon may not apply.

2. The Discount Code Has Already Been Used

Some promotional codes are limited to one use per customer.

If you've previously redeemed the code, it may no longer be valid for your account.

3. The Promotion Can't Be Combined with Other Offers

Most promotional codes cannot be stacked with:

• Other discount codes
• Automatic promotions
• Sale pricing
• Bundle discounts
• Special promotional offers

Only one eligible promotion can typically be applied per order.

4. The Promotion Has Expired

Many discount codes are available for a limited time.

If the promotion has ended, the code will no longer be accepted during checkout.

5. Your Order Doesn't Meet the Promotion Requirements

Some discount codes have additional eligibility requirements, such as:

• Minimum purchase amount
• Specific products or collections
• First-time customer offers
• Subscription-only promotions
• Product exclusions

Be sure to review the promotion details to confirm your order qualifies.

6. The Code Was Entered Incorrectly

Double-check that:

• The code is entered exactly as provided.
• There are no extra spaces before or after the code.
• Any letters or numbers have been entered correctly.

The easiest way to avoid typing errors is to copy and paste the code directly into the discount field.

Still Need Help?

If you've reviewed the items above and your discount code still isn't working, our Customer Experience team is happy to help.

When contacting us, please include:

• The discount code you're trying to use
• A screenshot of your cart (if possible)
• The products you're purchasing

We'll be happy to review the promotion and help determine why the discount isn't applying.