How can I change my address once the order is placed?

Important Shipping Details

We ship most orders on the same or next business day. Our team makes every effort to pack and prepare each order quickly, which usually works in your favor for faster delivery! However, this also means that if you need to change the shipping address, it can be challenging once the order is already in processing.

Once your order is packed and ready to ship, we’re unable to make any updates to the order information. So, please double-check that your shipping address is correct when placing your order. If the address is incorrect, delays or returns due to incomplete or inaccurate information are outside of our control.

If Your Package Has Already Shipped:

Here’s what you can try based on the shipping carrier. Please note that these changes are not guaranteed, but they’re often helpful steps!

For FedEx Shipments

1. Create a FedEx Delivery Manager Account: Log in to fedex.com and select FedEx Delivery Manager from the menu.
2. Change Address or Hold for Pickup: After creating an account, you can:
   • Choose a Different Address: Enter the new address, which may involve a fee depending on the location and timing.
   • Hold for Pickup at a Nearby Location: If you make this request before midnight the day before delivery, FedEx can hold your package at a secure location for up to 7 days.

For UPS Shipments

We can coordinate with our UPS team to see if we can make this update for you on the back end *UPS is the only shipping carrier we have this option for)!

Please reach out to our support team with a confirmation of the full shipping address you'd like the order updated to, along with the phone number. Once we have this information, we’ll get right to work contacting UPS to request the change.

While we can’t guarantee that the address can be modified once shipped, we promise to do our very best to assist on your behalf!

For USPS Shipments

1. Request a Package Intercept: First, confirm your package is eligible for Package Intercept by logging into your USPS account (you may need to create one if you do not already have one,)
2. Redirect or Hold the Package: You can request USPS to hold the package at a local post office or return it to the sender. There may be an additional fee.

If you need any further help, feel free to reach out—our support team is here to support you!

📧 Email: support@echowater.com
📞 Phone: +1 (855) 737-1114 (M-F, 9 am - 5 pm MST)