Warranty Support Made Easy
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DIRECT PURCHASE: If you purchased your product directly from echowater.com, you can submit a warranty claim through our portal HERE. (There is no need to register your product—we’ve got you covered!)
- THIRD-PARTY RETAILER PURCHASE: If you purchased through an authorized third-party retailer, somewhere other than Echo Water, you can register your product and/or file a warranty claim HERE.
📝 Note: Product registration is only required for third-party purchases. Proof of purchase is required.
Echo Refresh
The Echo Refresh enables you to inhale hydrogen gas. It goes from your lungs into your bloodstream in a matter of seconds, so you can feel the positive effects of molecular hydrogen right away.
As the original owner (“Owner,” you), your new Echo Refresh is covered by the industry-leading 10-year warranty (“Warranty”). If your Echo Refresh has a defect while covered under this Warranty, Echo Technologies LLC (“Echo,” we, us) will implement the remedies outlined in the warranty according to the terms of this warranty.
Echo Refresh is designed for indoor use. This limited warranty provides you, as the original purchaser, with specific legal rights. Depending on the state in which you live and where you purchased the product, you may have additional rights.
Please contact Echo Technologies directly for all questions and issues related to this limited warranty. Do not contact the retail store, dealer, or reseller where you purchased this product. The limited warranty does not cover any potential issues, questions, or requests directed to retail stores, dealers, resellers, or other parties. They are not authorized to take any action under this limited warranty, and we are not responsible for any delays or related consequences due to the communications directed to any party other than Echo Technologies.
Warranty Coverage
This warranty is limited in scope and covers only the following defects:
Any factory defects to the internal or external components of the device.
Any material physical flaw in the device that manifests in the exterior enclosure, including splits or cracks in the case, delamination of glued surfaces, and broken or defective screens or displays, that impacts the performance of the device and is not caused by improper use or handling of the equipment.
This limited warranty covers only the core equipment and does not cover any other accessories attached to the device, including plumbing fixtures and fittings, tubing, filters, or other components and accessories.
This limited Warranty is personal to you as the original owner and cannot be transferred to any other person. You will be responsible for all costs associated with handling and transportation related to the original equipment and any replacement equipment.
Warranty Exceptions
The main tank of this water filter is designed to last 10 years. You should expect to replace it after 10 years of normal usage: 100,000 Gallons = about 1 Year.
The warranty does not cover external filters or other parts that are designed to be replaced periodically.
To ensure full warranty coverage, your Echo Water product must be purchased from an authorized seller. Purchases made through non-authorized sellers cannot be verified by Echo Water and are not eligible for warranty service.
Your Remedies
If the equipment is deemed defective by Echo Technologies during this period, you, as the original owner, will continue to own the equipment. we will be responsible, in our sole discretion, for either repairing the equipment or providing a new or refurbished replacement product or the equivalent credit amount (Warranty Credit) to you equal to a prorated percentage of your original purchase price (less any taxes, handling, transportation, or other fees). Any credit amounts given must be applied exclusively to the purchase of a new product from us, according to the following schedule:
During the first 1 year or original ownership by you, the warranty Credit shall be 100% of the original purchase price (less any taxes, handling, transportation, or other fees).
During year 2 of original ownership by you, the warranty credit shall be 75% and decrease 10% for each additional year through year 10.
Warranty Schedule
|
Year
|
Coverage
|
|---|---|
|
Year 1
|
100%
|
|
Year 2
|
100%
|
|
Year 3
|
75%
|
|
Year 4
|
65%
|
|
Year 5
|
55%
|
|
Year 6
|
45%
|
|
Year 7
|
35%
|
|
Year 8
|
25%
|
|
Year 9
|
25%
|
|
Year 10
|
25%
|
Repair Cost Schedule
At our discretion, we may choose to repair the device rather than or prior to issuing a replacement or a credit. Repairs are billed at $125 per hour plus parts and shipping. These costs will be Prorated based on the warranty schedule below.
During the first 1 year or original ownership by you, the Warranty Credit shall be 100% of the original purchase price (less any taxes, handling, transportation, or other fees).
During year 2 of original ownership by you, the warranty credit shall be 75% and decrease 10% for each additional year through year 10.
|
Year
|
Coverage
|
Hourly Rate
|
Hourly Cost
|
Parts Discount
|
|---|---|---|---|---|
|
Year 1
|
100%
|
$125
|
$0.00
|
100%
|
|
Year 2
|
75%
|
$125
|
$31.25
|
75%
|
|
Year 3
|
65%
|
$125
|
$43.75
|
65%
|
|
Year 4
|
55%
|
$125
|
$56.25
|
55%
|
|
Year 5
|
45%
|
$125
|
$68.75
|
45%
|
|
Year 6
|
35%
|
$125
|
$81.25
|
35%
|
|
Year 7
|
25%
|
$125
|
$93.75
|
25%
|
|
Year 8
|
25%
|
$125
|
$93.75
|
25%
|
|
Year 9
|
25%
|
$125
|
$93.75
|
25%
|
|
Year 10
|
25%
|
$125
|
$93.75
|
25%
|
Additional Conditions
For this limited warranty to be valid, you must:
- Purchase the machine from an authorized dealer.
- Be the original consumer or purchaser. Coverage terminates if you sell or otherwise transfer possession of the equipment.
- Provide proof of original purchase via a copy of the original store receipt reflecting the proof of purchase date, place of purchase, and purchase price.
- Customer service and Technical Support will go through troubleshooting steps prior to sending out a full replacement unit.
- Only one replacement is permitted per item. No further replacements will be provided if a replacement has already been received under warranty.
- This limited Warranty will be void and shall not apply to products that have been intentionally or negligently damaged, dropped, stained, exposed to sunlight, exposed to harsh chemicals or elements, exposed to cold or freezing temperatures, water damaged, dropped, exposed to insects or animals, improperly vented, or overheated, used with hard water, or otherwise physically damaged or soiled (including by bodily fluid).
- Overheating
- Deterioration in performance over time is caused by failure to properly and regularly clean, change the filters, and do general routine maintenance.
- The machine must be used with a surge protector; damage from power surges will not be covered.
ALL OTHER OBLIGATIONS AND WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. WE SHALL NOT BE LIABLE UNDER THIS LIMITED WARRANTY FOR ANY COSTS, FEES, DAMAGES, OR OTHER AMOUNTS, OTHER THAN AS SPECIFIED HEREIN. IN NO EVENT SHALL OUR LIABILITY TO YOU EXCEED YOUR ORIGINAL PURCHASE PRICE.
Need help? We are here for you!
If you need to reach our Echo Water Technical Support Team, feel free to email us at techsupport@echowater.com or call us at +1 (855) 737-1121. We’re available Monday through Friday, from 9 AM to 5 PM (MST), and we're always happy to assist you!
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