What is Echo Care?

Introducing Echo Care

Simple. Stress-Free. Peace of Mind.

Life happens — bottles get dropped, things spill, and accidents happen. Your hydration journey shouldn’t feel stressful because of it.

That’s why we created Echo Care — a low-cost, one-time protection plan designed to cover those “oops” moments so you can enjoy your Echo product with confidence.

For a small, one-time fee, Echo Care provides one full year of accidental damage coverage, with fast, hassle-free support when you need it most. No surprises. No fine print gymnastics.

Just one more way we’ve got your back!

Echo Care Pricing (Simple & Transparent)

Echo Care pricing is based on your total order value, not individual item prices:

Multiple orders?
No problem! We can combine the total value of multiple orders to apply the correct Echo Care plan — just be sure to include all relevant order numbers when reaching out.

Example:
If you placed three separate orders totaling $600, the $24.98 Echo Care plan can cover all three.

Already Purchased Your Echo Product?

Echo Care can be added within 30 days of purchase for products bought:

• Directly from EchoWater.com

• From an authorized third-party retailer

⚠️ Note: Echo Care is not available for purchases made through 10X Health System.

- If You Purchased from Echo Water

Email us at support@echowater.com with:

• Your Echo Water order number or registered email address. If you have already received your device, we will also need:

  • The serial number(s) of your device(s) 

  • Photos of the bottle from all angles

We’ll verify that your bottle is in good condition (no existing damage), then send you an invoice for Echo Care. Once paid, your coverage is active.
 

- If You Purchased from a Third Party

1. Register your product using our registration page

2. Email support@echowater.com with:

   • Your registration details. If you have already received your device, we will also need:

     • The serial number(s) of your device(s) 

     • Photos of the bottle from all angles

We’ll verify that your bottle is in good condition (no existing damage), then send you an invoice for Echo Care. Once paid, your coverage is active.

Echo Care vs. Manufacturer Warranty

We want you to feel fully informed, so here’s a quick breakdown:

Manufacturer Warranty

• Covers defects in materials or workmanship

• Lasts 5 or 10 years, depending on the product

• Does not cover accidental damage (drops, dents, water exposure, broken screens, broken lids)

• Coverage is prorated over time

👉 You can read more about what’s included in our complete warranty policy HERE

Echo Care

• Covers accidental damage during the first year of ownership.
  (cracks, breaks, scratches, stains, dents, lid or screen damage)

• Includes coverage up to the value of one full replacement device. Once that full value has been used, coverage is considered fulfilled. If Echo Care is used for replacement parts (such as a lid), the cost of those parts will be deducted from the remaining available coverage.

• No deductible, no proration, no stress

If your original warranty becomes void, Echo Care can still provide a replacement — however, the replacement device does not include a new manufacturer warranty.

Together, your warranty and Echo Care provide well-rounded protection — even when life gets unpredictable.

How to Use Echo Care

Using Echo Care is easy and designed with convenience in mind:

• Account Status

Your account must be in good standing. Coverage may be temporarily paused if there’s an unresolved payment dispute (like a chargeback). Once resolved, coverage resumes.

• Filing a Claim

Submit your claim through our Warranty Claim Review Page and follow the guided steps.

• Replacement Options

Once damage is confirmed, Echo Care provides one replacement within the first year for accidental damage.

 In some cases, if the issue can be resolved with a replacement part, we may send that first:

• The cost of the part is deducted from your Echo Care coverage

• Example: If a replacement lid costs $53 and is issued, that amount is applied toward your coverage. If a full replacement is needed later, a balance may be due.

🚫 Echo Care does not cover 

• Perceived defects that the standard warranty would not cover. If your device is determined to be working as intended, Echo Care would not apply. 

• Normal wear-and-tear items, such as gaskets that naturally need replacement over time.

Sip Confidently

At Echo, we believe hydration should feel effortless and secure. Echo Care is just one of the ways we support your journey — so you can sip confidently, live fully, and enjoy every moment with your Echo product.

Need a Hand?

Questions? Ready to add Echo Care? We’re happy to help.

 Email: support@echowater.com
 Live Chat: echowater.com
 Phone: 1-855-737-1114

Support Hours:
Monday–Friday, 9 AM–5 PM MST (excluding weekends & holidays)

We’ll handle the details — so you don’t have to!