What is Echo Care?

Introducing Echo Care – Simple, Stress-Free Protection

At Echo, we understand that life happens, and we believe your hydration journey should never be uncertain. That’s why we created Echo Care, a low-cost protection plan that covers the “oops” moments so that you can enjoy your product with confidence.

For a small, one-time fee, Echo Care offers comprehensive accidental damage coverage for an entire year, ensuring you're supported quickly and hassle-free, no matter what happens.

It’s just one more way we’re here for you, so you can focus on enjoying your Echo experience and not worry about the what-ifs.

💸 Echo Care Pricing

Echo Care pricing is based on your order total, making it simple and transparent:

🙌 Prefer To Opt Out?

Totally up to you! If you’d rather skip Echo Care, you can opt out easily during checkout:

• On the cart page, select “Checkout without Echo Care” (just below the black checkout button)

• On the final checkout page, simply deselect the Echo Care option (located beneath the shipping method section)
  
  

🔧 Already Purchased Your Echo Product?

Great news—you can still add Echo Care within 30 days of your purchase date! Just contact us with your order number and the serial number(s) of your product(s), and we’ll take care of the rest.

Please Note:
A device condition review may be required before coverage is added. Echo Care does not cover any accidental damage that has occurred before coverage was purchased.

🛒 Third Party Purchases

Echo Care is exclusively available for purchases made directly on EchoWater.com or through authorized third-party retailers.

To get started, please register your product here. Once it’s registered, just let us know at support@echowater.com, and we’ll be happy to send you an invoice for the Echo Care coverage. After payment is completed, your device will be officially covered.

Please Note:
A device condition review may be required before coverage is added. Echo Care does not cover any accidental damage that has occurred before coverage was purchased.

🛡️ Echo Care vs. Manufacturer Warranty

We want you to feel completely informed, so here’s a quick side-by-side:

Manufacturer Warranty

• Covers defects in materials or workmanship

• Duration: 5 or 10 years, depending on the product

• Does not cover accidental damage

• Warranty is prorated over time

• NOTE: You can read more about what’s included in our complete warranty policy here.

Echo Care

• Accidental damage covered: Drops, dents, spills, and more—all fully protected during your first year.

• 1 full replacement: Get up to one complete replacement within your coverage period. No guesswork. No fine print.

• Goes beyond your standard warranty: Echo Care provides additional protection not covered by the manufacturer’s warranty.

• No proration, no stress: Just fast, friendly support when you need it most.

Together, they offer powerful protection, and Echo Care brings you that extra peace of mind when life gets unpredictable.

🧰 How to Use Echo Care

Getting support with Echo Care is quick and easy:

1. Submit a claim through our warranty portal.

2. Accidental damage? No worries! If you’ve added Echo Care to your product, you’re fully covered for one complete replacement within the first year of ownership for things like drops, spills, and dents.

✨ Good to Know: If a small fix—such as a replacement lid or accessory—can resolve the issue, we might send that first. But don’t worry, your full replacement benefit still stays active for the entire year of your coverage.

At Echo, we believe in making hydration feel effortless and secure. Echo Care is just one of the ways we’re here to support your journey—so you can sip confidently, live fully, and enjoy every moment with your Echo product.

📞 Need a Hand?

Do you have questions or need help adding Echo Care to your order? We’ve got you! Our friendly support team is just a message away.

Reach out to us anytime via email, live chat at EchoWater.com, or call us at 1-855-737-1114.

We’re here for you Monday–Friday, 9 AM to 5 PM MST (excluding weekends and holidays). Let us take care of the details—so you don’t have to!