Your Guide to Product Protection, Benefits, and Coverage
Echo Care+ complements — it does not replace — your manufacturer's warranty.
When you invest in an Echo product, we want you to feel confident knowing you have support if something unexpected happens.
That's why we offer Echo Care+, an optional monthly protection membership designed to give you additional peace of mind, added product protection, and exclusive customer benefits.
For just $5 per month, Echo Care+ provides protection against eligible accidental damage, access to priority customer support, savings on replacement parts and accessories, and additional member benefits.
Whether you accidentally drop your Flask, damage an accessory, or need help getting your product back up and running, Echo Care+ gives you an additional layer of protection beyond your included manufacturer warranty.
This guide explains how Echo Care+ works, what's included, how to use your benefits, how it differs from your manufacturer warranty, and what you should know before enrolling.
What is Echo Care+?
Echo Care+ is an optional product protection membership that adds accidental-damage coverage and exclusive benefits to your eligible Echo product.
Every eligible Echo product already comes with a manufacturer warranty that protects against qualifying manufacturing defects.
Echo Care+ builds on that protection by offering additional coverage for certain types of accidental damage that aren't covered by the manufacturer warranty.
Echo Care+ Benefits
For just $5 per month, your membership includes:
Accidental-damage protection: Coverage for eligible accidental drops, breaks, spills, screen or bottle cracks, and physical damage. One eligible full product replacement annually with an active subscription, subject to plan terms.
One free replacement accessory: An eligible replacement accessory at no additional charge, once per year with active subscription.
$10 Echo Cash: A credit toward eligible purchases, issued once per year with active subscription.
50% off replacement parts and accessories: Exclusive member pricing until your subscription is cancelled.
Priority customer support: Additional assistance when you need help with your Echo product.
Expedited replacements: Faster handling of eligible replacement requests.
Echo Care+ is a subscription, not a one-time purchase. Your membership remains active as long as your subscription is active and terminates once cancelled.
Already Purchased Your Echo Product?
Echo Care can be added within 30 days of purchase for products bought:
Directly from EchoWater.com
From an authorized third-party retailer
⚠️ Note: Echo Care+ is not available for purchases made through 10X Health System.
- If You Purchased from Echo Water
Email us at support@echowater.com with:
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Your Echo Water order number or registered email address. If you have already received your device, we will also need:
The serial number(s) of your device(s)
A video of the bottle from all angles.
We’ll verify that your bottle is in good condition (no existing damage), then send you an invoice for Echo Care+. Once paid, your coverage will be considered active.
- If You Purchased from a Third Party
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Email support@echowater.com with:
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Your proof of purchase details. If you have already received your device, we will also need:
The serial number(s) of your device(s)
A video of the bottle from all angles.
We’ll verify that your bottle is in good condition (no existing damage), then send you an invoice for Echo Care+. Once paid, your coverage will be considered active.
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Echo Care+ vs. Your Manufacturer Warranty
One of the most important things to understand is that Echo Care+ and your manufacturer warranty serve different purposes.
They work together to provide more comprehensive protection for your product.
| Manufacturer Warranty | Echo Care+ |
| Included at no additional Monthly Cost | $5/month · Monthly subscription · Cancel anytime |
| Covers eligible manufacturing defects in materials or workmanship. | Adds eligible accidental-damage protection and exclusive membership benefits. |
|
|
| Does not cover accidental damage, including drops, spills, cracks, or physical damage not caused by a manufacturing defect. |
The bottom line: Your manufacturer warranty protects against qualifying defects. Echo Care+ adds protection against eligible accidental damage and provides additional membership benefits. Echo Care+ does not replace or extend your manufacturer warranty.
Here's an example:
Imagine your Echo Flask stops functioning because of an internal manufacturing defect.
This would typically be evaluated under your manufacturer warranty.
Now imagine you accidentally drop your Flask, cracking or physically damaging the product.
This would not typically qualify under the manufacturer warranty, but it may qualify for accidental-damage protection through Echo Care+.
Having both protections gives you coverage for different types of situations.
Echo Care+ Coverage
Echo Care+ is designed to help when unexpected accidents happen.
A. Accidental Damage Protection
Accidents happen, and we understand that sometimes your product may get damaged through everyday use.
Echo Care+ protects eligible accidental damage, including:
Accidental drops.
Cracked or broken components.
Accidental spills.
Physical damage caused by an unexpected incident.
Eligible screen damage.
Eligible LED-light and cosmetic-feature issues that aren't caused by a manufacturing defect.
If your product experiences accidental damage, our team will review the issue and determine whether it qualifies for coverage.
How many replacements can I receive? Echo Care+ includes one eligible accidental-damage replacement per year. This means you can use your accidental-damage replacement benefit once during each applicable 12-month coverage period as long as your membership is active.
Additional accidental-damage incidents during that period are not eligible for another free replacement under this benefit.
B. Expedited Replacements
We understand how frustrating it can be when your Echo product isn't working as expected.
Echo Care+ members receive expedited handling for eligible replacement requests.
This means your request receives priority handling compared with standard support requests.
Our team will review the issue, confirm eligibility, and help determine the best next step.
C. One Free Replacement Accessory
Your active Echo Care+ membership also includes one eligible replacement accessory at no additional charge, once per year.
This benefit is designed to help you replace an eligible accessory without paying the standard purchase price.
Contact our customer support team to confirm which accessories qualify and how to redeem your benefit.
D. $10 Echo Cash Credit
As an Echo Care+ member, you receive a $10 Echo Cash credit.
Echo Cash can be used toward eligible purchases through Echo Water, subject to applicable redemption terms.
E. 50% Off Replacement Parts and Accessories
Need an additional replacement part or accessory?
Echo Care+ members receive 50% off eligible replacement parts and accessories.
This allows you to maintain your product and purchase additional components at exclusive member pricing.
F. Priority Customer Support
We want to make sure you receive the help you need without unnecessary delays.
Active Echo Care+ members receive priority support from our customer experience team.
Whether you need troubleshooting assistance, have questions about your product, or need help with an eligible protection request, our team is here to help.
Echo Care+ Subscription Information
Echo Care+ is a recurring monthly subscription that you can cancel anytime.
Subscription Terms
| Question | What needs to be established |
|---|---|
| When does billing begin? | Immediately upon enrollment |
| When does coverage begin? | Immediately after enrollment |
| How does billing work? | Monthly on the original enrollment date |
| Does it auto-renew? | Yes, but you can cancel at any time. |
| Can I pause or skip my Echo Care+ Subscription? | No, you cannot pause or skip payments for Echo Care+. If you do, your Echo Care+ will no longer be active. |
| Can I change payment methods? | Yes, you can manage your subscriptions on your account page HERE |
| Can I receive refunds from previous months | No, Echo Care+ subscription payments are non-refundable once billed. |
| Can I enroll later | You can add Echo Care+ 30 days after you place your order. If you have already received your device, you would need to provide proof that the bottle is in good & working condition prior to membership approval. |
Amounts shown assume uninterrupted subscription payments and exclude any applicable taxes.
Unlike a one-time protection purchase, Echo Care+ is billed monthly.
Your membership continues automatically until you cancel. You can cancel anytime without committing to a full year of membership.
⚠️ Important: If you cancel Echo Care+, you cannot re-enroll that same device in Echo Care+ at a later date. This means you should carefully consider canceling if you want to maintain accidental-damage protection for your product.
How To Use Your Echo Care+ Benefits?
If something happens to your Echo product, getting help is simple.
Here's how to get started:
A. The Echo Care+ Claims Process
Contact our customer support team by filling out our Warranty Review Form. We will help you determine if it is covered by the standard manufacturer warranty or Echo Care+.
Include your order number, a brief description of the issue, and indicate if you would like to use your Echo Care+ coverage.
Provide details about the damage
Depending on the situation, we may ask you to provide:
Videos showing the damage.
A description of what happened.
Your product's serial number.
Additional troubleshooting information, if applicable.
We'll review your coverage
Our team will verify your active Echo Care+ membership, review the damage, and determine whether the issue qualifies for accidental-damage protection.
We'll arrange your eligible service or replacement
If approved, our team will coordinate the appropriate next step.
Get back to enjoying your Echo Water product
Once your replacement (or repair, if applicable) is complete, you're ready to get back to using your product. In some cases, if the issue can be resolved with a replacement part, we will send that first
A helpful reminder: Always contact our team before purchasing replacement parts or attempting a repair for an issue you believe may qualify for Echo Care+.
🚫 Echo Care+ does not cover perceived defects that the standard warranty would not cover. If your device is determined to be working as intended, Echo Care would not apply.
B. Echo Care+ Benefit Use
In addition to accidental-damage protection, your membership includes several additional benefits.
| Benefit | How to use it |
|---|---|
| Accidental-Damage Replacement | Contact support and submit a damage request for review. |
| Free Replacement Accessory | Contact support to confirm eligibility and redeem. |
| $10 Echo Cash | Apply your eligible credit toward a qualifying purchase, following redemption instructions. |
| 50% Off Replacement Parts | Contact support or use the designated member discount process. |
| Priority Support | Identify yourself as an Echo Care+ member when contacting support. |
| Expedited Service | Our team will prioritize eligible service requests. |
Your membership benefits are intended to make owning and maintaining your Echo product easier.
How To Cancel Echo Care+?
Echo Care+ is designed to be flexible. You aren't locked into an annual contract, and you can cancel your membership whenever you choose. You can manage your subscription on your account page HERE.
However, there is one important thing to understand before canceling.
Once Echo Care+ is canceled, that same device cannot be enrolled again.
This means:
Your membership and associated benefits will end according to the applicable cancellation terms.
You will no longer have accidental-damage protection through Echo Care+.
You will lose access to member-only pricing and membership benefits.
You cannot reactivate or purchase another Echo Care+ subscription for that same device.
Your original manufacturer warranty remains in place for its remaining coverage period, subject to its terms and prorated coverage.
We recommend keeping your Echo Care+ membership active if you want to continue having additional protection against unexpected accidents.
Frequently Asked Questions About Echo Care+
Is Echo Care+ required when purchasing an Echo product?
No. Echo Care+ is completely optional. Every eligible Echo product includes its prorated manufacturer warranty, and Echo Care+ is an additional protection membership customers can choose to purchase.
Is Echo Care+ a one-time purchase?
No. Echo Care+ is a monthly subscription that costs $5 per month. Your subscription automatically renews until canceled.
Can I cancel anytime?
Yes! You can cancel your subscription at any time. However, once canceled, you cannot re-enroll that same device in Echo Care+.
Does Echo Care+ replace my 5-year manufacturer warranty?
No. Your manufacturer warranty remains separate and continues according to its original terms. Echo Care+ adds accidental-damage protection and additional membership benefits.
How many accidental-damage replacements can I receive?
You can receive one eligible accidental-damage replacement per year of active membership, subject to the applicable coverage period and plan terms.
What happens if I accidentally damage my product more than once in a year?
Echo Care+ includes one accidental-damage replacement per year of active membership. Additional accidental-damage incidents during that period are not eligible for another replacement under this benefit. However, an unrelated manufacturing defect may still qualify under your manufacturer warranty.
Does Echo Care+ cover manufacturing defects?
Manufacturing defects are handled through your included manufacturer warranty. Echo Care+ is designed to cover eligible accidental damage that isn't caused by a manufacturing defect.
Does Echo Care+ cover normal wear and tear?
Echo Care+ is intended for eligible accidental damage, not coverage for ordinary wear and tear or lack of required routine maintenance. Refer to the applicable plan terms for specific exclusions.
Can I use my free replacement accessory more than once?
Your membership includes one free eligible replacement accessory. Additional accessories may be purchased at the 50% member discount, subject to eligibility.
Can I share my Echo Care+ membership with another person or device?
Echo Care+ is associated with the eligible enrolled device. It does not automatically extend coverage to other products or devices.
If I cancel Echo Care+, can I sign up again later?
No. Once you cancel, that same device cannot be enrolled in Echo Care+ again. Your original manufacturer warranty remains in place.
What happens if I sell or give my Echo product to someone else?
Your Echo Care+ coverage is associated with the enrolled device through the original owner. Transferability, including whether a new owner can use remaining benefits, is subject to the plan's terms. If the product is resold through an unauthorized dealer, Echo Care+ coverage is void.
What happens if my product is replaced through Echo Care+?
Your replacement will be handled through our customer support team. The applicable coverage and benefit eligibility for the replacement device will be determined under the plan terms.
Do I still receive my 5-year warranty if I cancel Echo Care+?
Yes. Canceling Echo Care+ does not cancel your original manufacturer warranty. The warranty continues for its remaining term, subject to its prorated coverage and terms.
Is Echo Care+ the same as what Echo Care was before (or the old Echo Care offered for $14.98)?
No, Echo Care+ is the upgraded version of our original Echo Care plan! While both programs provide additional protection beyond your manufacturer's warranty, Echo Care+ offers expanded coverage and additional membership benefits.
Need Support?
We're here to make sure you get the most out of your Echo product and your Echo Care+ membership.
If you have questions about your coverage, need help with accidental damage, or want to redeem a membership benefit, our customer experience team is happy to help.
Contact us:
Email: support@echowater.com
Hours: Monday–Friday, 9 AM–5 PM MST.
Website: echowater.com
When reaching out, please include your order number and let us know you're an Echo Care+ member so we can help you as efficiently as possible.
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