Echo H2® Hydrogen Water Machine User Manual

 

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💧 Echo H2® Hydrogen Water Machine – Product Overview

Experience enhanced hydration and elevate your wellness routine with the Echo H2® Hydrogen Water Machine. This advanced system delivers hydrogen-enriched water without altering the pH, providing clean, refreshing water right from your home.

Key Features:

• Simple, Intuitive Controls
  Effortless operation with a user-friendly interface.

• Dual Water Output
  Dispenses both hydrogen water and filtered water at the touch of a button.

• Low-Maintenance Design
  Built for convenience with minimal upkeep required.

• Flexible Installation Options
  Can be installed on the countertop or under the sink with the optional Echo H2 Faucet.

• Advanced 5-Stage Filtration
  Equipped with a high-quality, replaceable filter that includes activated carbon, KDF55, tourmaline, and a 0.1-micron filter for optimal water purity.

🎥 Echo H2 Water Machine Unboxing

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⚠️ Warnings & Safety Precautions

Please read all safety instructions before using your Echo H2 Machine. Failure to follow these precautions may result in electric shock, fire, equipment damage, or warranty voidance.

Electrical Safety

• Surge Protector Required:
  Always use a surge protector to protect the machine.
  ⚠ If a surge protector is not used, your warranty will be void.

• Never immerse the Echo H2 Machine in water.
  If it happens accidentally:

  1. Immediately unplug the machine and surge protector from the wall.

  2. Carefully remove the machine from the water.

  3. Contact Customer Support immediately.

• Avoid electric shock risks:

  • Do not touch the plug with wet hands.

  • Do not pull, bend, or deform the power cord.

  • Do not use a defective plug, surge protector, or loose socket.

  • Insert the plug fully into a functioning surge protector.

  • Regularly clean the plug with a dry cloth to prevent dust buildup.

  • Never use the machine with other electric devices at the same time.

• Use correct voltage:
  Always set the machine’s voltage to match the electrical standard of your country. Do not use any incompatible voltage.

Installation Safety

• Under-Counter Installation:
  Use the Echo H2 Faucet, a vented faucet with three water lines (red, blue, and white) designed to manage water pressure safely. Aftermarket faucets will not pressurize correctly and cause your machine to break, voiding your warranty.
  Installation guide

• Water Supply:

  • Connect only to a cold water source.
    Connecting to hot water may damage the filter/machine and void your warranty.

  • Use only drinkable water with the machine.

• Location Guidelines:

  • Install in areas with ambient temperatures between 5°F and 104°F.

  • Water temperature must be between 41°F and 86°F.

  • Avoid:

    • Areas prone to freezing

    • Direct sunlight

    • High humidity or dust

    • Water splashes

Fire and Damage Prevention

• Do not attempt to repair, disassemble, or alter the machine.
  Unauthorized modifications will void your warranty. Please feel free to contact Customer Support for any issues.

• Do not splash water on or wash the exterior of the machine.

• Avoid hose damage:

  • Do not block the water output.

  • Do not bend, twist, or press the hose.

• If you notice unusual sounds or smells, unplug immediately and contact Customer Support.

⚠ Reminder

Improper use or neglect of these precautions can result in serious hazards and invalidate your warranty.

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Machine Functions

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Installation

Installation Precautions

• Install the H2 Water Machine only when the water is turned off.
• When using water with high hardness, you may want to use an in-line hard water filter or install a water softener.

Above Counter Installation 

Before installing, verify that the source water supply is off.

❓ Frequently Asked Question

Q: Can I install the Echo H2 Machine on the counter but connect it to the waterline under my sink instead of the faucet?

A: Yes, you can! However, if you purchased the above-counter installation setup, you’ll need to purchase an additional fitting to connect directly to the waterline:

• You will need an angle stop T-valve with the following specifications:
  3/8" x 3/8" x 1/4"

⚠ Important:
This T-valve is not included in the above-counter setup.
Echo Water does not sell this part individually—it is only included in the under-counter setup that comes with the Echo H2 Faucet.

Under-Counter Installation

Under-Counter Installation:
Use the Echo H2 Faucet, a vented faucet with three water lines (red, blue, and white) designed to manage water pressure safely. Aftermarket faucets will not pressurize correctly and cause your machine to break, voiding your warranty.

Before installing, verify that the source water supply is off.

Wall Hanger Installation (Optional)

Before installing, verify that the source water supply is off.

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Usage & Operation

Initial Operation

Follow these steps to begin using your Echo H2 Machine for the first time:

1. Power On the Machine

• Plug the Echo H2 Machine into a surge protector.

• Locate the master power switch on the back of the machine.

• Flip the switch to the ON position.
  

2. Activate Water Flow

• Turn the ON/OFF knob on the front of the machine to the ON position.

3. What to Expect

• A voice announcement will indicate the type of water currently being dispensed.

• The Filter Life Indicator will automatically begin tracking water usage.

  • It will display the remaining filter life based on the volume of water used.
    

Hydrogen Water Option

1. Turn on the machine

   • Rotate the ON/OFF knob to the ON position.

   • The large round Hydrogen button (H2) should illuminate.

2. If the Hydrogen button is not illuminated:

   • Press the Hydrogen (H2) button manually to start hydrogen water production.

3. Confirmation:

   • You will hear a voice message indicating that hydrogen water is being dispensed.

 To Dispense Hydrogen Water:

• Simply press the Hydrogen Water Button (H2) when you're ready to use the water.

Filtered Water Option

To dispense non-hydrogenated, filtered water:

1. Turn on the machine

   • Rotate the ON/OFF knob to the ON position.

2. Select Filtered Water Mode

   • Press the Filtered Water button.

   • The Hydrogen (H2) button will turn off (no longer illuminated).

   • A voice message will confirm with: “Filtered water”.

   • Hydrogen is not produced in this mode.

💡 Tip: You can press the Filtered Water button at any time—even while hydrogen water is being dispensed—to switch to filtered water mode.

How To Shut Off Water Flow

To stop the machine:

1. Rotate the ON/OFF knob to the OFF position.

2. The LED display will turn off.

3. The machine will enter standby mode.

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Settings

The Setting Function allows you to adjust the language and volume of your Echo H2 Machine.

🔌 Note: The machine must be powered ON to access these settings.

1. How to Set the Language

(Default: English)

1. Touch and hold the Mode button for a few seconds until you hear a ring sound.
   The settings screen will appear.
   

2. Press the H2 button once to enter Language Setting Mode.

   • You will see: LAn0_ English

3. Press the Filtered button to switch between available languages:

   • LAn0 → English

   • LAn1 → Korean

4. Press the Mode button to save your selected language.
   

2. How to Set the Volume

(Default: VoL3)

1. Touch and hold the Mode button until the ring sound is heard and the settings screen appears.
   

2. Press the H2 button twice to enter Volume Setting Mode.

   • You will see: VoL3

3. Press the Filtered button to adjust the volume level:

   • Options range from VoL0 (mute) to VoL3 (highest).

4. Press the Mode button to save your volume setting.
   

 

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Filter Information & Replacement

Genuine TAG Filter

Your Echo H2 Machine uses a Genuine TAG Filter, which ensures high-quality filtration and system performance.

⚠ Note: This filter does not have a reset function.

Filter Replacement Notification

When the filter needs to be replaced:

• The filter number graphic will display the following: 0000.

• The filter change icon will flash.

• A voice message will say: "Replace the filter."

• The machine will automatically switch to Filtered Water Mode.

• ⚠ The machine will not operate until a genuine TAG filter is installed.

Filter Composition

Recommended Filter Replacement Period

The effective lifespan of the filter may vary depending on:

• Season and climate

• Water pressure

• Water quality

• Amount of contaminants

• Frequency of machine use

General Recommendation:

• Replace the filter at least once a year—even if no warning is shown or issues are noticed.

How to Replace the Filter

When it’s time to replace the filter, your Echo H2 Machine will notify you:

• The Filter Life Indicator will show 0000.
  

• The Filter Replace icon will light up.

• A voice message will announce: “Replace filter.”

Filter Replacement  

1. Power Off and Shut Off the Water

   • Turn off the master power switch located on the back of the machine.
     

   • Shut off the incoming water supply.

2. Remove the Old Filter

   • Gently pull the filter cover forward to remove it.
     

   • Push down on the top of the filter.
     

   • While pressing down, pull the top of the filter outward toward you.
     

3. Install the New Filter

   • Use a Genuine TAG Filter only.

   • Position the filter so that the arrow on the filter points forward.

   • Fit the filter into the groove below and push it in.

   • Ensure the arrow on the machine aligns with the arrow on the filter.
     

     ⚠ If the arrows do not match, the machine will not recognize the filter as genuine.

4. Power On and Test

   • Turn the master power switch back to the ON position.
     

   • In standby mode, press the Filtered Water button.

   • Allow water to flow for 2–3 minutes to check for any leaks.

     • If no leaks are found, close the filter cover.
       

Replace the Filter If:

• You receive a "Replace filter" prompt from the machine.

• The water tastes impure or off.

• There is a strong odor, or the water flow is weak.

• The machine has been unused for over 30 days:

  • Remove the filter and store it in the refrigerator.

  • Filters can be stored for up to 60 days and still remain effective.

• The filter has been in use for over 1 year, even if no issues are detected.

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Cleaning Cartridge Instructions

1. Turn off the unit: Ensure the power is completely off.
2. Remove the main filter: Detach the main Tag filter and place it in a container to catch any residual water and prevent leaks.
3. Install the cleaning cartridge: Attach the cleaning cartridge in place of the main filter.
4. Turn on the water: Set the water knob to the "On" position to allow water to flow through the unit. Let the water run until it starts coming out from the top of the machine.
5. Turn off the water: Once water begins to flow from the top, shut off the water and let the unit sit overnight to allow for thorough cleaning.
6. Reinstall the main filter: Replace the cleaning cartridge with the main filter.
7. Flush the unit: Run filtered water through the machine for 3 minutes to clear any cleaning residue.

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Troubleshooting Guide

Please check the following before contacting Technical Support.
If the issue persists, call (855) 737-1114 and press 3, or email: support@echowater.com

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H2 Machine Specifications

⚡ Electrical Safety Classification

• Protection Type & Class: Class Ⅱ Device

• Applied Part Type: Type B

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Warranty

10-Year Product Warranty
Company	Echo Technologies LLC
Company Support Phone	+1 855-737-1114
Company Website	www.echowater.com
Customer Support Email	Support@echowater.com

Please use the QR code below or visit our Warranty Page for Warranty Information

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Return Policy

We understand that everyone’s experience with hydrogen water is unique. To ensure you have enough time to explore its benefits, we offer a 60-day return policy.

This policy allows you to evaluate how hydrogen water aligns with your health goals, as benefits may take time to become noticeable. Returns and exchanges are simple and can be processed through our return/exchange portal, making the process hassle-free.

By maintaining a consistent routine and tracking your progress, you can maximize the potential of your Echo H2 Hydrogen Water Machine and fully experience its wellness benefits. If your machine doesn’t meet your expectations, we’re here to help! Contact our support team to discuss your options.

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Need Help? Contact Support

If you have any questions or run into issues with your Echo H2® Hydrogen Water Machine, our dedicated support team is here to help. Whether you need technical assistance, replacement parts, or general inquiries, don’t hesitate to reach out—we’re ready to help!

Email Support

Send a detailed description of your issue to: techsupport@echowater.com
Please include:

• Your Order Number

• Photos (if applicable) to help us better understand the issue
  Our team will respond promptly to assist you.

Phone Support

Call Tech Support at: +1 (855) 737-1121
Available: Monday–Friday (Closed weekends & major US Holidays)
Hours: 9:00 AM – 5:00 PM (MST)

Book Installation Assistance with our Tech Support Team

Online Support

Visit: www.echowater.com/support
Here you can:

• Access FAQs and troubleshooting guides

• Submit a support request

• Chat with a representative (available during phone support hours)

Your satisfaction is our top priority.
We are committed to making sure you have the best experience with your Echo H2® Machine.

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We value your feedback, which helps us improve our service. We’d love to hear about your experience with the Echo H2 Machine™!

How to Leave a Review

• Click the link below to share your thoughts.

Important Note:
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