How do I manage my Subscriptions?

Your Customer Account is the primary tool for managing your subscriptions.

To access your account, you can:

• Click on the person icon located in the top right corner of the page.
• Navigate to the "Customer Account" link under the "Information" section in the footer of the website.
• Or follow this link here: Customer Account

To log in, you will enter your email and a code will be sent to the email you provided in order for you to log in.

Customer Account Actions

1. You will be able to view Order History

• Displays all orders, including non-subscription purchases.
• 

2. Go to the Return portal

• Where you can return, exchange, and file a shipping or warranty claim.

3. View your Subscriptions

• Where you can return, exchange, and file a shipping or warranty claim.
• 

Subscription Actions

1. Skip an Order

• Click "Skip" 
• 
• and select the appropriate action from the pop-up menu.
• 

2. Get Your Next Order Now

• Click "Get Now" to process your upcoming order immediately.
• 

3. Change the Next Order Date

• Select "Next Order Date" and choose your preferred delivery date.
• 

4. Update Payment Method

• Click "Edit" next to "Billing" to update your payment method or add a new card.
• 

5. Add Products to a Subscription

• Click "Edit Products" 
• 
• and select the products you’d like to add.
• 
• Set the frequency to “Subscription”.
• To Add One-Time products to your next order: Set frequency to "One Time"

6. Create Custom Shipping Intervals

• Click "More" and "Edit Frequency" and select the desired shipping interval.
• 

7. Edit Shipping Address

• Under "Shipping Information," click "Edit" to update your address.
• 

8. Pause Your Subscription

• Click "More" and then "Pause" to suspend your subscription indefinitely.

• 

• Once paused, the option will say "Unpause". Simply click this to reactivate a paused subscription.

9. Cancel Your Subscription

• You are able to cancel your subscription after 2 subscription cycles are complete.
• Click "More" and then "Cancel".
• 

Feel free to contact support Support@echowater.com if you have any additional questions!