How do I manage my Subscriptions?

Your Customer Account is the primary tool for managing your subscriptions.

To access your account, you can:

• Click on the person icon located in the top right corner of the page.
• Navigate to the "Customer Account" link under the "Information" section in the footer of the website.
• Or follow this link here: Customer Account

To log in, you will enter your email and a code will be sent to the email you provided in order for you to log in.

Customer Account Actions

1. You will be able to view Order History

• Displays all orders, including non-subscription purchases.
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2. Go to the Return portal

• Where you can return, exchange, and file a shipping or warranty claim.

3. View your Subscriptions

• Where you can return, exchange, and file a shipping or warranty claim.
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Subscription Actions

1. Skip an Order

• Click "Skip" and select the appropriate action from the pop-up menu.
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2. Get Your Next Order Now

• Click "Get Now" to process your upcoming order immediately.
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3. Change the Next Order Date

• Select "Next Order Date" and choose your preferred delivery date.
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4. Update Payment Method

• Click "Edit Billing" to update your payment method or add a new card.
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5. Add Products to a Subscription

• Click "Edit Products" and select the products you’d like to add.
• Set the frequency to “Subscription”.
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6. Add One-Time Products to Your Next Order

• Click "Edit Products" and choose the items to add to your next shipment.
• Set the frequency to “One Time”.
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7. Create Custom Shipping Intervals

• Click "Edit Frequency" and select the desired shipping interval.
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8. Edit Shipping Address

• Under "Shipping Information," click "Edit" to update your address.
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9. Pause Your Subscription

• Click "Pause" to suspend your subscription indefinitely.
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10. Unpause Your Subscription

• Click "Unpause" to reactivate a paused subscription.
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Feel free to contact support Support@echowater.com if you have any additional questions!