How do I access My Account?

Customer Account Overview

Your Customer Account is your central hub for managing everything related to your orders. From here, you can:

• Track your shipments

• Start returns, exchanges, and claims

• Submit warranty requests

• Manage subscriptions and payment methods

How to Access Your Account

You can access your Customer Account in any of the following ways:

• Click the person icon in the top-right corner of the website

• Scroll to the footer and select “My Account” under the Customer Support section

• Use this direct link: Customer Account

How to Log In

To log in:

1. Enter the email address used when placing your order

2. A secure login code will be sent to your email

3. Enter the code to access your account

What You’ll See After Logging In

Once logged in, you’ll be taken to your Subscriptions page.
If you do not currently have any active subscriptions, you will see a message indicating that none are associated with your email address.

Available Account Options

You’ll have access to the following buttons and tools:

Returns / Claims

Directs you to our portal to submit:

• Returns

• Exchanges

• Shipping claims

• Warranty requests

Order History

View all orders placed with your email address, including:

• Order date

• Order number

• Purchased items

• Shipping and tracking details

• Subtotals, taxes, shipping fees, and discounts

Add Backup Card

Add a secondary payment method — especially helpful for subscription orders — to prevent shipment delays due to payment issues.

Logout

Securely sign out of your account when finished.