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Account Help

Echo Go and Go+ Replacement Parts
If you would like to purchase replacement parts for the Echo Go or Go+, ...
How do I access My Account?
Your Customer Account is where you can track your packages, start a retu...
How do I manage my Subscriptions?
Your Customer Account is the primary tool for managing your subscription...
How to File a Return
You can go to submit a return within 30 days (60 days for the Echo Go+) ...
How to Submit a Warranty Claim
You can go to submit a Warranty Claim after 30 days (60 days for the Ech...
How To File A Shipping Claim
If you run into an issue upon delivery (you never received your item, th...
Request for a VAT Invoice
We will do our best to calculate customs fees during the checkout proces...
How do I register my Product?
If you purchased directly through the Echo Water website, you do not nee...
How do I change my Address after Shipped - Fed Ex
If you need to change or correct a delivery address before the package i...
How do I apply my Store Credit or Gift Card?
Once you have added all the items you would like to purchase, you will "...
Affirm Troubleshooting
If you are experiencing issues while using affirm, please reference thes...