Echo One™ Warranty Guide

Warranty Claim Submission

To maintain eligibility for this limited warranty, the following conditions must be met:

• The product must be purchased from echowater.com or an authorized Echo Water dealer.

• Original Ownership: Warranty coverage applies only to the original purchaser.

  • If the product was gifted, the recipient must have access to the original order information.

  • Warranty coverage ends if the product is resold or transferred to another person.

• Proof of Purchase (for third-party sales): You must provide a copy of the original store receipt showing:

  • Date of purchase

  • Place of purchase

  • Purchase price

To file a valid warranty claim, we’ll need the following information:

• Proof of troubleshooting completion
  This includes a short video that clearly shows:

  • The device serial number

  • The issue being reported, captured while the recommended troubleshooting steps were being performed
    (Please refer to the Troubleshooting Requirements section of this warranty for details.)
    If we’re unable to clearly see the reported issue, we may request additional documentation.

• Current shipping address confirmation
  Required if a replacement is approved.

• Return of the device (if requested)
  In some cases, Echo Water may require the device to be returned for inspection and/or to complete warranty coverage.
  Please do not dispose of the device or any of its components unless you are specifically instructed to do so by Echo Water. Disposing of the product without authorization may void warranty coverage.

This process helps us accurately diagnose issues, support our engineering team, and ensure warranty claims are handled fairly and efficiently.

Warranty Limitations & Exclusions

• The Echo One warranty does not cover issues related to the Echo Water App or firmware. The Echo Water App may occasionally experience temporary disruptions during development and updates. However, this does not indicate a defect in the unit itself, as it will continue to filter and produce hydrogen as intended.
• Warranty coverage will be void if the product has been intentionally or negligently damaged, misused, or improperly maintained.
• To ensure full warranty coverage, your Echo Water product must be purchased from an authorized seller. Purchases made through non-authorized sellers cannot be verified by Echo Water and are not eligible for warranty service.

Exclusions include damage from:

• Electrical issues are due to the non-use of a surge protector.
  ⚠ If a surge protector is not used, your warranty will be void.
• Cracks, breaks, scratches, stains, or dents to the device's outer casing, lid, or display screen. Device repair for these incidents is not available. If your device arrives damaged, please report it to Echo Support upon receipt to obtain coverage under Echo Shipping Protection.

• Exposure to harsh chemicals or the use of substances other than water or recommended cleaning agents as outlined in the Echo One™ User Manual.

• Staining or discoloration.
• Use or storage in unventilated, excessively hot, or humid environments.
• Prolonged exposure to the sun.

• Use or storage in freezing or extreme cold temperatures.

• Water damage to electrical ports.

• Contact with insects or animals.

• Use with hard water.

• Physical damage or soiling, including bodily fluids.

• Theft or loss.