Warranty Support Made Easy
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DIRECT PURCHASE: If you purchased your product directly from echowater.com, you can submit a warranty claim through our portal HERE. (There is no need to register your product—we’ve got you covered!)
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10X HEALTH PURCHASE: Please call the 10X Support Team at 844-977-2810 or email them directly at support@10xhealthsystem.com.
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THIRD-PARTY RETAILER PURCHASE: If you purchased through a third-party retailer, you can register your product and/or file a warranty claim HERE.
📝 Note: Product registration is only required for third-party purchases. Proof of purchase is required.
Manuals & FAQs
Echo Flask™
The Echo Flask™ is a compact and efficient Hydrogen Water Enrichment Device. The Echo Flask™ is designed to be portable and rechargeable.
As the original owner (“Owner,” you), your new Echo Flask™ is covered by the industry-leading 5-year warranty (“Warranty”). If your Echo Flask™ has a defect while covered under this Warranty, Echo Technologies LLC (“Echo,” we, us) will implement the remedies outlined in the warranty according to the terms of this warranty.
Echo Flask™ is designed for indoor use with filtered or bottled drinking water. The water entering the Echo Flask™ should comply with US EPA drinking water regulations.
THIS DEVICE IS NOT DESIGNED TO BE SUBMERGED IN WATER AND IS NOT DISHWASHER SAFE. WATER DAMAGE WILL VOID THE WARRANTY.
As the original purchaser, this limited warranty provides you with specific legal rights. Depending on the state in which you live and where you purchased the product, you may have additional rights.
Please contact Echo Technologies directly for all questions and issues related to this limited warranty. Do not contact the retail store, dealer, or reseller where you purchased this product. The limited warranty does not cover any potential issues, questions, or requests directed to retail stores, dealers, resellers, or other parties. They are not authorized to take any action under this limited warranty, and we are not responsible for any delays or related consequences due to communications sent to anyone other than Echo Technologies.
Warranty Coverage
This warranty is limited in scope and covers only the following defects:
- This limited warranty is personal to you, the original owner, and cannot be transferred to any other person or entity. You will be responsible for all costs associated with handling and transportation related to the original equipment and/or any replacement equipment.
- Any factory defects to the internal or external components of the device.
- Any material physical flaw in the device manifesting in the exterior enclosure, including splits or cracks in the case, delamination of glued surfaces, and defective screens or displays that impact the device's performance and are not caused by improper use or handling of the equipment.
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Echo Care is available at the time of purchase or within 30 days after buying your Flask. It provides one year of accidental damage protection, covering incidents that may fall outside the standard warranty. (Please see the warranty limitations & exclusions section of this warranty)
If you're adding Echo Care after your original purchase, please note that we may require proof that your device is in perfect working condition at the time of plan activation.
Warranty Claim Submission
To maintain eligibility for this limited warranty, the following conditions must be met:
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The product must be purchased from echowater.com or an authorized Echo Water dealer.
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Original Ownership: Warranty coverage applies only to the original purchaser.
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If the product was gifted, the recipient must have access to the original order information.
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Warranty coverage ends if the product is resold or transferred to another person.
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Proof of Purchase (for third-party sales): You must provide a copy of the original store receipt showing:
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Date of purchase
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Place of purchase
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Purchase price
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To file a valid warranty claim, you must also provide:
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Proof of troubleshooting completion, including a photo or video clearly showing the reported issue while troubleshooting steps are being performed. (Please see the troubleshooting requirement section in this warranty.)
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Device serial number
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Current shipping address confirmation (for replacements).
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You may be required to return your current device to Echo Water to receive warranty coverage. Do not dispose of the device or any of its components unless Echo Water specifically instructs you to do so. Disposing of the product without authorization may void your warranty coverage.
Warranty Limitations & Exclusions
- The device's battery is not covered under the warranty; however, if you are experiencing an issue, please contact our support team.
- Accessories, such as the seal/gasket, charging cord, and power block, are covered under warranty only within the first 30 days from the date you receive your product. If needed, you may purchase replacements from echowater.com after the specified timeframe has expired. Accessory replacement orders not covered under warranty will incur applicable taxes and shipping charges.
- The Echo Flask warranty does not cover issues related to the Echo Water App or firmware. The Echo Water App may occasionally experience temporary disruptions during development and updates. However, this does not indicate a defect in the bottle itself, as it will continue to produce hydrogen as intended.
- Warranty coverage will be void if the product has been intentionally or negligently damaged, misused, or improperly maintained. You may find all product guidelines for use and maintenance in the Echo Flask™ User Manual.
- To ensure full warranty coverage, your Echo Water product must be purchased from an authorized seller. Purchases made through non-authorized sellers cannot be verified by Echo Water and are not eligible for warranty service.
Exclusions include damage from:
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- Cracks, breaks, scratches, stains, or dents to the device's outer casing, lid, or display screen when there is visible evidence of impact (e.g., a defined point of contact or other signs that the damage occurred due to being hit, scratched, dropped, or knocked). If your Flask arrives damaged, please report it to Echo Support to obtain coverage under Echo Shipping Protection.
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Exposure to harsh chemicals or the use of substances other than water.
- Staining or discoloration.
- Use or storage in unventilated, excessively hot or humid environments.
- Prolonged exposure to the sun.
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Use or storage in freezing or extreme cold temperatures.
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Water damage to electrical ports.
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Contact with insects or animals.
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Use with hard water.
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Physical damage or soiling, including bodily fluids.
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Theft or loss.
Maintenance-Related Exclusions
- The warranty does not cover issues that may arise due to unauthorized repairs or alterations.
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The warranty does not cover performance issues caused by improper or infrequent cleaning. Issues such as mold, mildew, or changes in taste or smell are not considered product defects. These issues are typically caused by improper maintenance practices or the type of water used.
Your Remedies
If your equipment is found to be defective during the warranty period and you are the original owner, Echo Technologies may, at its sole discretion:
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Repair the product.
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Provide replacement parts.
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Issue a refurbished replacement unit.
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Or offer a prorated refund in the form of store credit based on the original purchase price (excluding taxes, shipping, or any additional fees or protection coverages).
Store Credit Schedule (Prorated Refund):
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Year 1: 100% of the original purchase price
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Year 2: 75% of the original purchase price
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Year 3: 50% of the original purchase price
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Year 4: 25% of the original purchase price
- Year 5: 25% of the original purchase price
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After Year 5: 0% (warranty period ends)
Please note: Store credit must be used toward the purchase of a new product from Echo Technologies.
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Year
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Coverage
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Year 1
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100%
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Year 2
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75%
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Year 3
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50%
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Year 4
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25%
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Year 5
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25%
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Additional Conditions
Troubleshooting Requirement
Before determining warranty eligibility:
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Customer Service or Technical Support will guide you through troubleshooting steps. After troubleshooting is complete and supporting evidence provided to the support team, Echo Water will decide on the best resolution, which may be offered in the form of:
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Replacement part
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Full or partial device replacement
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Store credit based on the original purchase price (excluding taxes, shipping, or any additional fees or protection coverages). Refunds to the original payment method are not available under warranty.
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Many common issues can be resolved without replacement through simple adjustments, software or firmware updates, or minor fixes that do not require warranty coverage.
Replacements
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One warranty replacement is allowed per purchased item lifetime. If the device has already been replaced under warranty, no additional full replacements may be available. If a replacement device is experiencing issues, please contact our support team for further guidance.
- All replacement products will carry the original warranty date, not the date you receive the replacement unit. The warranty period does not restart or extend when a replacement product is issued.
Testing Tool Disclaimer
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After-market testing meters and blue reagent tests are not accepted as proof for warranty purposes, as they do not accurately measure hydrogen levels.
Discontinued Products
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If your product is discontinued, we may not be able to offer an identical replacement. In such cases, we will provide a satisfactory alternative solution to fulfill your warranty obligations.
ALL OTHER OBLIGATIONS AND WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. WE SHALL NOT BE LIABLE UNDER THIS LIMITED WARRANTY FOR ANY COSTS, FEES, DAMAGES, OR OTHER AMOUNTS OTHER THAN AS SPECIFIED HEREIN. IN NO EVENT SHALL OUR LIABILITY TO YOU EXCEED YOUR ORIGINAL PURCHASE PRICE.
Need help? We are here for you!
If you need to reach our Echo Water Customer Support Team, feel free to email us at support@echowater.com or call us at 1-855-737-1114. We’re available Monday through Friday, from 9 AM to 5 PM (MST), and we're always happy to assist you!Related to:
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