💧 Warranty Support Made Easy
Whether you purchased your Echo Water product directly from us or through an authorized retailer, we're here to help with warranty support.
🔗 How to Submit a Warranty Claim
Step 1: Determine Where You Purchased
If you purchased directly from:
- Echowater.com
- Echowater.co.uk
✅ No product registration is required. Your purchase is already in our system.
To submit a warranty claim, please go through our 🔗Warranty Claim Review Page
Purchases from Amazon, Walmart, or Another Authorized Third-Party Retailer
If you purchased through:
- Amazon
- Walmart
- An authorized wholesale distributor
- Another authorized retailer
You will first need to register your product:
Once registered, you can submit your warranty claim on our 🔗Warranty Claim Review Page
📝 Note: Product registration is only required for third-party purchases. Proof of purchase and device serial # are required.
UK Purchases from an Authorized Third-Party Retailer
Examples include:
- Healf
- Other UK retail partners
First, register your product:
Once registered, you can submit your warranty claim on our 🔗Warranty Claim Review Page
📝 Note: Product registration is only required for third-party purchases. Proof of purchase and device serial # are required.
Purchases Through 10X Health
If your Echo Flask™ was purchased through 10X Health, please contact their support team directly for any warranty concerns or claims:
📞 844-977-2810
Echo Flask
The Echo Flask™ is a compact and efficient Hydrogen Water Enrichment Device. The Echo Flask™ is designed to be portable and rechargeable.
As the original owner (“Owner,” you), your new Echo Flask™ is covered by the industry-leading 5-year warranty (“Warranty”). If your Echo Flask™ has a defect while covered under this Warranty, Echo Technologies LLC (“Echo,” we, us) will implement the remedies outlined in the warranty according to the terms of this warranty.
Echo Flask™ is designed for indoor use with filtered or bottled drinking water. The water entering the Echo Flask™ should comply with US EPA drinking water regulations.
‼️ THIS DEVICE IS NOT DESIGNED TO BE SUBMERGED IN WATER AND IS NOT DISHWASHER SAFE. WATER DAMAGE WILL VOID THE WARRANTY.
As the original purchaser, this limited warranty provides you with specific legal rights. Depending on the state in which you live and where you purchased the product, you may have additional rights.
Please contact Echo Technologies directly for all questions and issues related to this limited warranty. Do not contact the retail store, dealer, or reseller where you purchased this product. The limited warranty does not cover any potential issues, questions, or requests directed to retail stores, dealers, resellers, or other parties. They are not authorized to take any action under this limited warranty, and we are not responsible for any delays or related consequences due to communications sent to anyone other than Echo Technologies.
Warranty Coverage
This warranty is limited in scope and covers only the following defects:
- This limited warranty is personal to you, the original owner, and cannot be transferred to any other person or entity. You will be responsible for all costs associated with handling and transportation related to the original equipment and/or any replacement equipment.
- Any factory defects with the internal or external components of the device.
- Any material physical flaw in the device manifesting in the exterior enclosure, including splits or cracks in the case, delamination of glued surfaces, and defective screens or displays that impact the device's performance and are not caused by improper use or handling of the equipment.
- The Echo Care Protection Plan is available at the time of purchase through checkout or within 30 days after buying your Flask from Echo Water or an Authorized Third-Party retailer. It provides one year of accidental damage protection, covering incidents that may fall outside this warranty. If you're adding Echo Care after your original purchase, we will require proof that your device is in perfect working condition at the time of plan activation.
Warranty Claim Submission
To maintain eligibility for this limited warranty, the following conditions must be met:
The product must be purchased from echowater.com or an authorized Echo Water dealer. Devices purchased from private marketplaces (such as eBay , social media, or unauthorized selling platforms) are not eligible for warranty coverage, as they are not sold through authorized channels.
-
Original Ownership: Warranty coverage applies only to the original purchaser.
If the product was gifted, the recipient must have access to the original order information.
Warranty coverage ends if the product is resold or transferred to another person by the original owner.
-
Proof of Purchase (for third-party sales): You must provide a copy of the original store receipt showing:
Date of purchase
Place of purchase
Purchase price
To file a valid warranty claim:
Before we can determine warranty eligibility, please complete any education and troubleshooting steps provided by our Customer Support Team.
All warranty submissions require:
- The device's serial number
- A short video clearly showing the reported concern, along with the device's serial number visible within the video, is required for all warranty submissions. If we are not able to clearly see and access the reported issue, additional information or videos will be requested.
- Completion of any requested troubleshooting steps
- Current shipping address confirmation
- Return of the device. Echo Water may require the device to be returned for inspection and/or to complete warranty coverage. Do not dispose of the device or any of its components unless you are specifically instructed to do so by Echo Water. Disposing of the product without authorization will void warranty coverage.
This process helps us accurately diagnose issues, support our engineering team, and ensure warranty claims are handled fairly and efficiently.
🔗 For helpful tips on warranty or video submission, please visit our Help Center article: How to Submit a Warranty Claim
Once troubleshooting has been completed and reviewed, Echo Water will determine the most appropriate resolution, which may include:
- A replacement part (when available)
- A full or partial device replacement
- Store credit based on the original purchase price (excluding taxes, shipping, protection plans, and additional fees)
* Please see the "Your Remedies" section of this warranty for the prorated coverage terms.
Warranty Limitations & Exclusions
Our warranty is designed to cover defects that impact the Echo Flask™'s primary function: generating hydrogen-rich water. Certain components and conditions fall outside standard warranty coverage due to normal wear, environmental factors, maintenance requirements, or because they do not affect hydrogen generation performance.
* Customers enrolled in an Echo Care Protection Plan may have additional coverage options available.
Non-Hydrogen Performance Components
Certain features are considered convenience, cosmetic, or informational components and do not impact the Flask's ability to generate hydrogen-rich water.
Examples include LED Lighting, notification sounds and/or speaker functions, or app-based customization features.
Because these components do not affect hydrogen production, they are not covered under the standard product warranty. These features may be affected by normal wear, moisture exposure, drops, impacts, or other environmental conditions while the Flask continues to function normally.
🔗 For an overview, please visit our Help Center article: Understanding your Flask™ Generator
Battery Coverage
The rechargeable lithium-ion battery is considered a consumable component and is not covered under the product warranty.
If you are experiencing battery-related concerns, our support team is happy to help troubleshoot and optimize performance.
🔗 For an overview, please visit our Help Center article: Echo Flask™ Battery & Charging Guide
Accessories
Accessories, including the lid, internal gasket/seal, charging cable, and charging block, are covered under warranty for the first 60 days following delivery when the issue is determined to be the result of a manufacturing or construction defect.
Coverage does not apply to issues resulting from normal wear and tear, accidental damage, misuse, improper maintenance, loss, or environmental exposure.
After the 60-day warranty period, replacement accessories may be purchased through Echo Water. Applicable taxes and shipping charges may apply.
Echo Water App & Firmware
Because software functionality can be affected by operating system updates, device compatibility, Bluetooth connectivity, and ongoing development, app- or firmware-related issues are not considered product defects and are not covered under warranty.
Importantly, temporary app or firmware issues do not generally impact the device's ability to generate hydrogen-rich water.
Pressure Or Release Valve Behavior
The pressure release valve naturally softens over time with normal use. As a result, customers may notice reduced pressure-release sound, variations in pressure-release volume, and/or the complete absence of an audible release sound. These changes are normal and do not impact hydrogen concentration, pressure generation, or overall performance. Variations in pressure release sound are not considered defects and are not covered under warranty.
🔗 For an overview, please visit our Help Center article: Understanding Your Echo Flask™ Lid
Moisture Purging (Leaking)
Small amounts of moisture or water droplets released from the oxygen port are a normal byproduct of hydrogen generation and are not considered a defect.
Normal moisture purging may range from a few drops of water to moisture puddling approximately the size of the Flask base. Because oxygen must be vented during electrolysis, occasional moisture purging is expected and does not indicate a malfunction.
🔗 For an overview, please visit our Help Center article: Understanding your Flask™ Generator
Conditions That Void Warranty Coverage
Warranty coverage may be denied if damage is determined to be the result of misuse, improper maintenance, unauthorized modifications, or environmental exposure.
🔗 Please refer to the Echo Flask™ User Manual for proper operating, cleaning, charging, and storage instructions.
Exclusions
The exclusions below are intended to help set clear expectations regarding what is and is not covered under the standard Echo Flask™ Warranty.
💡 Customers enrolled in an Echo Care Protection Plan may be eligible for additional coverage beyond the standard warranty terms.
Physical or Screen Damage
The warranty does not cover LCD screen cracks or damage, physical cracks, breaks, chips, scratches, dents or cosmetic damage.
External damage may also affect warranty eligibility if it is determined to have contributed to an internal failure.
If your Flask arrives damaged during shipping, please contact Echo Support immediately and provide the requirements outlined in the Echo Water Shipping Policy.
Chemical & Liquid Damage
The warranty does not cover damage resulting from the use of substances for hydrogen generation other than approved water sources, the use of unapproved cleaning products, exposure to harsh chemicals, or improper cleaning procedures
Only water and approved cleaning methods outlined in the Echo Flask™ User Manual should be used.
Water Quality Issues
The warranty does not cover issues resulting from hard water use, excessive mineral buildup, or water quality-related staining or residue
🔗 Please refer to the Cleaning & Maintenance of Your Echo Flask™ article for proper operating, cleaning, charging, and storage instructions.
Environmental Damage
The warranty does not cover damage caused by:
- Excessive heat
- Excessive humidity
- Direct prolonged sunlight exposure
- Refrigerator storage
- Freezer storage
- Extreme cold environments
- Moisture intrusion into charging ports or display components
Animal, Insect & Biological Damage
The warranty does not cover damage caused by pets or animals, insects, bodily fluids, contamination or soiling
Theft or Loss
Lost, stolen, or unrecoverable products are not covered under warranty.
Maintenance & Service Exclusions
Unauthorized Repairs or Modifications
The Echo Flask™ should never be disassembled, modified, or repaired without authorization from Echo Water. Damage resulting from unauthorized repair attempts, modifications, or alterations is not covered under warranty.
Improper Maintenance
The warranty does not cover performance concerns resulting from inadequate cleaning or maintenance.
Examples include mold, mildew, mineral buildup, residue accumulation, biofilm formation, taste, or odor. These conditions are typically related to maintenance practices, water quality, or storage conditions rather than manufacturing defects. Proper cleaning and maintenance are essential for long-term performance and are the responsibility of the owner.
🔗 Please refer to the Cleaning & Maintenance Of Your Echo Flask™ article for proper operating, cleaning, charging, and storage instructions.
Your Remedies
If your equipment is found to be defective during the warranty period and you are the original owner, Echo Technologies may, at its sole discretion:
Provide replacement parts (if available)
Provide a full replacement if a part replacement is not available. If a full replacement is approved, coverage will be applied based on the prorated schedule. For years 2–5, this may result in a partial balance due for the replacement.
Or offer a prorated refund in the form of store credit based on the original purchase price (excluding taxes, shipping, or any additional fees or protection coverages).
Device repairs are not available.
Store Credit Schedule (Prorated Refund):
Year 1: 100% coverage of the original purchase price
Year 2: 75% coverage of the original purchase price
Year 3: 50% coverage of the original purchase price
Year 4: 25% coverage of the original purchase price
- Year 5: 25% coverage of the original purchase price
After Year 5: 0% coverage (warranty period ends)
Please note: Store credit must be used toward the purchase of a new product from Echo Technologies.
Replacements
One warranty replacement is allowed per purchased item lifetime. If the device has already been replaced under warranty, no additional full replacements may be available. If a replacement device is experiencing issues, please contact our support team for further guidance.
- All replacement products will carry the original warranty date, not the date you receive a replacement unit. The warranty period does not restart or extend when a replacement product is issued.
Additional Conditions
Troubleshooting Requirement
Before determining warranty eligibility:
-
Customer Service or Technical Support will guide you through education and/or troubleshooting steps. After troubleshooting is complete and supporting evidence is provided to the support team, Echo Water will decide on the best resolution, which may be offered in the form of:
Replacement part when available.
Full or partial device replacement. If a full replacement is approved, coverage will be applied based on the prorated schedule. For years 2–5, this may result in a partial balance due for the replacement.
Store credit based on the original purchase price (excluding taxes, shipping, or any additional fees or protection coverages). Refunds to the original payment method are not available under warranty.
Many common issues can be resolved without replacement through simple adjustments, software or firmware updates, or minor fixes that do not require warranty coverage.
Testing Tool Disclaimer
After-market testing meters and blue reagent tests are not accepted as proof for warranty purposes, as they do not accurately measure hydrogen levels.
Discontinued Products
If your product is discontinued, we may not be able to offer an identical replacement. In such cases, we will provide a satisfactory alternative solution to fulfill your warranty obligations.
ALL OTHER OBLIGATIONS AND WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. WE SHALL NOT BE LIABLE UNDER THIS LIMITED WARRANTY FOR ANY COSTS, FEES, DAMAGES, OR OTHER AMOUNTS OTHER THAN AS SPECIFIED HEREIN. IN NO EVENT SHALL OUR LIABILITY TO YOU EXCEED YOUR ORIGINAL PURCHASE PRICE.
Manuals, Certifications & FAQs
Need Help? We Are Here For You!
Our Echo Water Support Team is always happy to help.
📧 Email us at support@echowater.com
📞 Call us at 1-855-737-1114
Support hours are Monday–Friday, 9:00 AM–5:00 PM MST, excluding weekends and holidays.
Whether you have questions about your product, warranty coverage, troubleshooting, or maintenance, we're here to help you get the most from your Echo Water experience. 💧
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