Echo Ultimate User Manual
pH Reagent Liquid Precautions
- It is combustible. DO NOT expose the pH measuring reagent to extreme heat, flames, or fire.
- DO NOT drink the pH reagent liquid and avoid contact with the eyes and skin. If the liquid is ingested, induce vomiting immediately and call a doctor. If the liquid gets in the eyes, flush immediately and thoroughly with cool water. Call a doctor. If exposed to your skin, wash it immediately.
- Make sure to keep the pH reagent liquid tightly closed and out of the reach of children.
SOME HELPFUL TIPS
- DO NOT store alkaline water in stainless steel, bronze or aluminum containers. Glass or ceramic is best for storing your alkaline water, but you can also use a high-quality plastic container.
- Always try to keep your stored water cool and away from direct sunlight.
- Water is always best fresh out of the machine and ideal if consumed on a day-to-day basis.
- Save the box and styrofoam your machine came in. This will help if it needs to be transported later.
- If you are using your machine downstream of a reverse osmosis system or running reverse osmosis water in your home, remineralization of the water will be needed if you want strong acid water.
COUNTERTOP INSTALLATION INSTRUCTIONS
Connecting to a Standard Faucet
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Step One Remove the aerator from the faucet. Attach diverter valve. Use sizing rings and grommets if needed. |
Step Two Connect 1/4 in. (PE) hose to the diverter in "Figure 2." |
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Step Three Push the 1/4 in. (PE) hose all the way into the water inlet at the bottom of the machine. |
Step Four Connect the stainless steel acid line to the acidic outlet and allow it to drain into your sink. |
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Step Five After finishing the connection of "Figure 4," open the water supply valve and adjust the water pressure. |
Step Six Check for leaks on all connections after installation is complete. |
Connecting to a Cold Water Valve under the sink - The machine is on the counter.
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Step One Loosen the nut of the cold water valve. |
Step Two Connect 1/4 in. (PE) hose to the t-adapter in "Figure 2." |
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Step Three Push the 1/4-inch (PE) hose all the way into the water inlet at the bottom of the machine. |
Step Four Connect one end of the 1/4in tubing to the acidic outlet and the opposite end to the drain saddle. |
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Step Five Choose where the drain clamp will be installed and drill an ¼ inch hole. |
Step Six Insert the foam padding around the hole in the inside of the Drain clamp. Then, using the included nuts and bolts, apply the drain clamp to the drain pipe. |
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Step Seven After finishing the connection of step 6, open the water supply valve and adjust the water pressure. |
Step Eight Check for leaks on all connections after installation is complete. |
Connecting to a Cold Water Valve Under the Sink - The Machine is under the counter.
NAMES AND FUNCTIONS
Front Side
Back Side
Indicators / Controls
Setting Indicators / Controls
HOW TO USE
Initial Operation
1. Power up your hydrogen water machine.
- Turn the power on with the master power switch on the back of the machine.
- When the machine is not used for a period of time, it automatically goes into power saver mode.
- Touch the screen to take the machine out of “sleep mode.”
2. Start water flow through your machine.
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Press the desired water type: Hydrogen (H2) Water, Alkaline Water, Acidic Water, or Filtered.
Note:
The water may initially appear discolored (light to charcoal gray) due to carbon particles in the new filter. This is not harmful and is typical of all carbon filters. Allow the water to flow for two to three minutes in the "Filtered" mode, and this will flush out all the carbon dust.
HYDROGEN WATER / FILTERED WATER
When Drinking Hydrogen Water
Press the “HYDROGEN” button to begin flow of hydrogen water. You will hear a voice confirmation that "Echo Hydrogen Water" has been selected, and the display panel will show a blue symbol. The Echo hydrogen water comes out of the top spout. Nothing comes out of the bottom spout.
What would I use the hydrogen water for?
The pH of hydrogen water is neither raised nor lowered and would be the same as your source water. You can use it for both drinking water and taking medications. There are many studies showing the benefits of molecular hydrogen (H2).
When Drinking Filtered Water
Press the "FILTERED" button to begin flow of filtered water. In this mode, electrolysis is not working. You will hear a voice confirmation that “Filtered Water" has been selected, and the display panel will show a green symbol. The echo-filtered water comes out of the top spout. Nothing comes out of the bottom spout.
How to Shut Off the Water Flow From Your Machine
When finished using the machine, press the red power button. The water will stop, and the machine will drain water out of the water cell. After a short time, the display panel will go dark, indicating that the machine is in “sleep mode.”
ALKALINE WATER
When Drinking Alkaline Water
Higher than 10pH water is not recommended for drinking for long periods of time.
1. You will hear a voice confirmation that "Alkaline Water" has been selected, and the display panel will show a blue symbol and purple number corresponding to the level selected. Press the "ALKALINE" button to select the desired setting from levels 1 to 4.
2. Whenever you press alkaline water selection button repeatedly, it changes level of alkaline water.
Note:
Your machine will always "remember" the last setting used. If the previous selection was Alkaline Level 2, when you select “Alkaline Water” again, it will automatically produce water at Alkaline Level 2. We do not recommend drinking alkaline water, but some people choose to do so.
Follow the guidelines below:
Level One: Weak Alkaline Water
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Level Two: Weak to Medium Alkaline Water
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Level Three: Medium to Strong Alkaline Water
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Level Four: Strong Alkaline water
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Alkaline Level 1 is one pH higher than your source water. Each level of alkaline increases the water's pH by 1 pH higher than the last setting.
ACID WATER (Hypochlorous Acid)
Acidic water is not drinking water. Be careful not to drink acidic water, confusing it with alkaline water or hydrogen water.
When Using Acidic Water
1. Press the "ACIDIC" button to select the desired acid levels from 1 to 4. You will hear a voice confirmation that "Acidic Water" has been selected, and the display panel will show an orange symbol and an orange number corresponding to the level selected.
2. Whenever you press the acidic water selection button repeatedly, the level of acidic water changes. Acid water contains hypochlorous acid, which can be an effective disinfectant. The level of disinfectant is dependent on the ppm of HOCL.
Note: Your machine will always "remember" the last setting used. If the previous selection was Acid Level 2, when you select Acid Water again, it will automatically produce water at Acid Level 2.
Some uses for the different levels of acidic water
Descriptions of acidic water levels. Note: pH levels will vary based on your tap water.
Level One: Weak Acidic Water
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Level Two: Weak to Medium Acidic Water
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Level Three: Medium to Strong Acidic Water
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Level Four: Strong Acidic Water
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The ppm of hypochlorous acid will differ based on the chlorides and chlorine in the source water.
FILTER CHECK
How to Check the Filter
Press the "FILTER CHECK" button, and the display panel will show a digital filter life in liters.
HOW TO CHANGE SETTINGS
LANGUAGE SETTING
Press the "LANGUAGE" button. Press the appropriate button for the desired language when the LANGUAGE screen appears on the display panel.
※Language setting is only available in standby mode
VOLUME SETTING
Press the "VOLUME" button. When the VOLUME screen appears on the display panel, press the + button to increase the volume or the—button to decrease it.
BRIGHTNESS SETTING
Press the "BRIGHTNESS" button. Press the appropriate button for the desired selection when the BRIGHTNESS screen appears on the display panel.
SLEEP SETTING
Press the "SLEEP" button. When the SLEEP screen appears on the display panel, press the appropriate button for the desired selection.
*NOTE: If you have an Ultimate Digital Faucet, you will want to set your Echo H2 Ultimate SLEEP mode to "off"
REPLACING YOUR ECHO FILTER
How to Replace the Filter
IMPORTANT! Stop water flow prior to filter replacement.
1. Stop water flow by turning the power switch on the back side of the product to the OFF position.
2. When the digital filter life indicator displays 0000, or you see the flickering filter symbol, it is time to replace your filter.
3. If you do not replace the filter, the machine will no longer function until you change the filter with a genuine filter.
4. Open the filter door.
Press gently on the indentation on the side of the filter door to open.
5. Remove the expired filter.
Take hold of the filter securely with your hand, press the top of the filter firmly down against the spring-loaded mechanism (Figure 1) to disengage the top of the filter, and then pull it toward yourself (Figure 2) and up to remove it.
The upper part of the filter is separated from the housing by pressing firmly down. Once you have engaged the spring-loaded mechanism, you can easily remove the filter from the main body by pulling it toward yourself.
6. Insert the new filter into the compartment.
Remove the plastic caps covering both ends of the new filter.
Set the large opening (on the bottom of the filter cartridge) onto the base in the center of the filter cushion. Push the filter down and into the housing compartment, ensuring that the opening at the top of the filter is seated properly into the fitting at the top of the housing.
7. Once the new filter is installed, rotate the filter until the arrow on the filter is aligned with the arrow on the machine.
Your Echo® filter is equipped with a genomic chip. This chip communicates with the machine how much water has flowed through the filter.
8. The filter life indicator will automatically reset once the machine detects a new filter present.
Check for leaks by running water through your machine before replacing the housing cover.
9. Flush out the carbon dust.
The water flowing through will initially appear discolored (light to charcoal gray) due to carbon particulates in the new filter. This is not harmful.
Allow the water to flow for two to three minutes in the "Filtered" mode to flush out all the carbon dust.
10. Replace the filter door.
COMPOSITION OF FILTER
High-Performance Carbon Filter
High-Performance Carbon Filter
Please replace the filter when prompted by the machine or if any of the following occur:
- The water no longer tastes clean.
- Your machine has not been in use for a month or more.
MEASURING THE PH OF WATER
Important Note
| Fill the test container provided about 1/2 full with alkaline, acidic,filtered water or H2 water. | |
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Add two or three drops of the pH reagent into the container and stir. If the reagent and water are not mixed well, an incorrect reading may occur. |
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| The pH value is determined by matching the color of the water to the pH color chart provided. A digital pH meter is more accurate than reagent. |
- DO NOT consume a water-containing pH reagent.
- Keep the pH reagent Iiquid and color chart away from open flames!
- If the liquid comes in contact with the eyes, flush liberally with fresh water and seek medical help.
- If ingested, induce vomiting and seek medical help.
PRODUCT SPECIFICATIONS
| Product Manufacture Permission Number | No. 610 by KFDA (Ministry of Food and Drug Safety) |
| Feature | Hydrogen/Ion Water Generator |
| Model | Echo Ultimate |
| INPUT Voltage | AC 110V ~ 240V, 50Hz~60Hz |
| Power Supply | SMPS |
| Power Consumption | Max 420W |
| Overall Dimension |
10 3/8 x 8 7/16 x 14 5/8 (L x W x H) inches, 263.525 X 214.3125 X 371.475 (L x W x H) mm |
| Applicable Water Inflow Pressure | 10-71psi / 0.7-5Kgf/㎠ |
| Applicable Water Temperature | 41-86℉ / 5℃-29℃ |
| Unit Operation Type | One Touch Automated Start |
| Electrolysis Method | Continuous Electrolysis / Proprietary Hydrogen Module |
| Electrodes in Alkaline/ Acid (Chamber) | 5 Layers of Platinum Over Titanium, 9 Electrodes |
| Electrodes in Hydrogen Module | 2 Electrodes Platinum Coated |
| Electrolysis Capacity | DARC system (3.5L/min. at 49.8 psi) |
| Electrolysis Setting | H2 Water / Alkaline (4 levels) / Acidic (4 levels) |
| Automatic Cleaning |
Patented Anti-Sealing Technology Reverse Polarity Every Use. |
| pH Value | pH 4.0(±0.5)-11.5(±0.5) |
| Filter Replacement | Easily Replaceable Cartridge |
| Filter Composition | Activated Carbon, KDF55, Tourmaline |
| Filter Life | 1056 gal./4000L |
| Filter Life Indicator | LCD Graphic Display, Voice Prompt |
TROUBLESHOOTING GUIDE
Please check the following before calling Technical Support. If the issue continues, please contact Technical Support at (855)737-1114 and press 3 or email support@echowater.com
| Abnormal Condition | Cause(s) | Resolution |
| The Function Display Panel does not come on. | The power plug is not properly inserted, or it is inserted into a faulty outlet. | Properly insert the power plug into a correctly functioning power outlet. |
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The fuse is blown. The fuse is not inserted properly. |
Replace the fuse. A spare fuse is located in the rear-panel fuse holder. (5A / 250V fuse) | |
| pH test shows alkaline water color as neutral (7) while acidic water color gets yellow (6). This is normal | Faulty or evaporated reagent: alkaline/acidity is always produced in inverse proportions. Therefore, showing an acidic color means that alkaline water has to be generated from the unit inversely. Lack of alkaline color can result from a chemical reaction where carbonic acid in water evaporates some test reagent elements. |
Test pH value on level 3 or 4 water: replace reagent. Test TDS of source water. The optimal TDS is 75-150 ppm. |
| The power supply is suddenly turned off while operating the unit. | Elevated level of salt in the water or high TDS, extended operation at high pH, or sudden change in electrical current. In these cases, your machine will shut down automatically to protect the electrodes and circuitry. | Wait—the unit will become operational again after about one hour. Your machine has a safety mechanism built in to protect the electrodes and circuitry. This mechanism will shut the machine down automatically and protect the unit from damage or excessive electric current. |
| Low output of alkaline water from the unit. | The filter is clogged. Premature clogging may be caused by a sudden drop in water quality and high levels of sediment or other contaminants, which clog the filter. | Replace your filter or clean dust pre-filter. There may be calcium buildup in the top spout. Clean the machine with the cleaning cartridge. Call customer support to order a new filter and cleaning cartridge. |
| Low pressure in your household plumbing. | Ensure water supply valves are fully open. The water pressure in the house may be too low. | |
| The input hose is bent, kinked, or otherwise restricted. | Straighten any bent hose. | |
| The Function Display Panel/display indicators do not come on even after turning the tap on. |
Faulty PCB (Printed Circuit Board) |
Immediately unplug the unit and contact customer service to arrange service. |
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Strange smell from alkaline water. |
Expired filter from ordinary use or premature clogging due to contaminants in water quality. |
Replace your filter. |
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Sudden change in water quality with elevated levels of sulfur (not chlorine). Elevated sulfur levels are observed in some areas during the summer months. These levels fall within safe drinking water standards yet will cause a reaction with electrolyzed water, causing a sulfur smell.
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Select a lower pH level (1-2). If the problem persists, filter replacement may be necessary. | |
| Alkaline water appears murky; (white, snow-like particles in the bottom of your glass). |
You have high hardness (primarily calcium) in your water. The white is extracted CaCO3 (calcium carbonate). After CO2 in water is bonded with Ca, elevated levels of CO3 exist in your water. In water where elevated levels of CO3 exist, what you see after electrolysis is calcium carbonate. |
This is calcium and is harmless. You can lower the alkaline setting to 1 or 2 and lower the voltage to the electrodes. Typically, this only occurs in extremely hard water. You can also add a softening pre-filter. |
| At first, there was no smell, but about one hour later, there was a smell from the alkaline water. |
Expired filter. It could be dishwasher detergent or hard water deposits on the bottle/cup that you are using. |
Replace your filter. When alkaline water comes in contact with it, it reacts to hard water or detergent. Clean your bottle or cup using 1 part vinegar and 3 parts water. |
| Water leakage from the filter cartridge housing. |
Filter not installed correctly into filter housing. |
Remove your filter and reinstall it, properly following the filter replacement instructions. Increase the quantity of source water inflow.
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| No acid water flow from the bottom water outlet. |
The bottom water outlet hose is bent, kinked, or otherwise restricted. |
Straighten the bent hose. Increase water flow from supply. |
Need Help? Contact Support
If you encounter any issues or have questions about your Echo Family Pitcher Filter, our dedicated support team is here to assist you. Whether you're experiencing technical difficulties, need replacement parts, or just have a general inquiry, don't hesitate to reach out.
Contact Methods:
- Email: Email us at support@echowater.com with a detailed description of your issue or question. Please be sure to include your order number and any photos you feel may be helpful. Our team will respond promptly to help resolve your concern.
- Phone: Call us at 1-855-737-1114 between 9 AM and 5 PM MST, Monday through Friday. Our friendly customer support representatives are ready to assist you.
- Online Support: Visit our website at www.echowater.com/support to access FAQs and troubleshooting guides and submit a support request directly. We also offer chat support between 9 AM and 5 PM MST, Monday through Friday.
We are committed to ensuring you have the best experience with your Echo Go+. Your satisfaction is our top priority!
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