Echo Go+ Warranty Guide Echo Go+ Warranty Guide

Echo Go+ Warranty Guide

Warranty Support Made Easy

  • DIRECT PURCHASE: If you purchased your product directly from echowater.com, you can submit a warranty claim through our portal HERE. (There is no need to register your product—we’ve got you covered!)

  • THIRD-PARTY RETAILER PURCHASE: If you purchased through an authorized third-party retailer, somewhere other than Echo Water, you can register your product and/or file a warranty claim HERE.

📝 Note: Product registration is only required for third-party purchases. Proof of purchase is required. 

Manual & FAQs

Echo Go+™ Warranty

The Echo GO+ is a compact and efficient Hydrogen Water Enrichment Device. The Echo GO+ is designed to be portable and rechargeable.   

As the original owner (“Owner,” you), your new Echo GO+ is covered by the industry-leading 5-year warranty (“Warranty”).  If your Echo GO+ has a defect while covered under this Warranty, Echo Technologies LLC (“Echo,” we, us) will implement the remedies outlined in the warranty according to the terms of this warranty.

Echo GO+ is designed for indoor use with filtered or bottled drinking water. The water entering the Echo GO+ should comply with US EPA drinking water regulations.

THIS DEVICE IS NOT DESIGNED TO BE SUBMERGED IN WATER AND IS NOT DISHWASHER SAFE. WATER DAMAGE WILL VOID THE WARRANTY.

As the original purchaser, this limited warranty provides you with specific legal rights. Depending on the state in which you live and where you purchased the product, you may have additional rights.

Please contact Echo Technologies directly for all questions and issues related to this limited warranty. Do not contact the retail store, dealer, or reseller where you purchased this product if purchased from a 3rd party. The limited warranty does not cover any potential issues, questions, or requests directed to retail stores, dealers, resellers, or other parties. They are not authorized to take any action under this limited warranty, and we are not responsible for any delays or related consequences due to the communications directed to any party other than Echo Technologies.

Warranty Coverage

This warranty is limited in scope and covers only the following defects:

  • Any factory defects to the internal or external components of the device.
  • Any material physical flaw in the device manifesting in the exterior enclosure, including splits or cracks in the case, delamination of glued surfaces, and broken or defective screens or displays that impact the device's performance and are not caused by improper use or handling of the equipment.
  • This limited warranty covers only the core equipment and does not cover any other accessories included with or attached to the device.
  • This limited warranty is personal to you as the original owner and cannot be transferred to any other person. You will be responsible for all costs associated with handling and transportation related to the original equipment and/or any replacement equipment.

Warranty Claim Submission

To maintain eligibility for this limited warranty, the following conditions must be met:

  • The product must be purchased from echowater.com or an authorized Echo Water dealer.

  • Original Ownership: Warranty coverage applies only to the original purchaser.

    • If the product was gifted, the recipient must have access to the original order information.

    • Warranty coverage ends if the product is resold or transferred to another person.

  • Proof of Purchase (for third-party sales): You must provide a copy of the original store receipt showing:

    • Date of purchase

    • Place of purchase

    • Purchase price

To file a valid warranty claim, you must also provide:

  • Proof of troubleshooting completion, including a photo or video clearly showing the reported issue while troubleshooting steps are being performed. (SEE THE TROUBLESHOOTING REQUIREMENT SECTION IN THIS WARRANTY.)

  • Device serial number 

  • Current shipping address confirmation 

  • You may be required to return your current device to Echo Water to receive warranty coverage. Do not dispose of the device or any of its components unless Echo Water specifically instructs you to do so. Disposing of the product without authorization may void your warranty coverage.

Warranty Limitations & Exclusions

  • The warranty does not cover the device's battery; however, if you are experiencing an issue, please contact our support team.
  • Accessories like the seal/gasket, charging cord, and power block are covered under warranty only within the first 30 days from the date you receive your product. If needed, you may purchase replacements from echowater.com after this timeframe has been exceeded. Accessory replacement orders that are not covered under warranty will incur applicable tax and shipping charges.
  • Warranty coverage will be void if the product has been intentionally or negligently damaged, misused, or improperly maintained. You may find all product guidelines for use and maintenance in the Echo Go+ User Manual.
  • To ensure full warranty coverage, your Echo Water product must be purchased from an authorized seller. Purchases made through non-authorized sellers cannot be verified by Echo Water and are not eligible for warranty service.

Exclusions include damage from:

    • Dropping, staining, or prolonged sun exposure

    • Exposure to harsh chemicals or use of substances other than water

    • Freezing or extreme cold

    • Water damage 

    • Contact with insects or animals

    • Use in unventilated, excessively hot, or humid environments

    • Use with hard water

    • Physical damage or soiling, including bodily fluids

    • Theft or loss

Maintenance-Related Exclusions

  • The warranty does not cover issues that may arise due to unauthorized repairs or alterations.

  • The warranty does not cover performance issues caused by improper or infrequent cleaning. Issues such as mold, mildew, or changes in taste or smell are not considered product defects. These are usually caused by maintenance practices or the type of water used.

Your Remedies

If your equipment is found to be defective during the warranty period and you are the original owner, Echo Technologies may, at its sole discretion:

  • Repair the product

  • Provide replacement parts

  • Issue a refurbished replacement unit

  • Or offer a prorated refund in the form of store credit based on the original purchase price (excluding taxes, shipping, or any additional fees or protection coverages).

Store Credit Schedule (Prorated Refund):

  • Year 1: 100% of the original purchase price

  • Year 2: 75% of the original purchase price

  • Year 3: 50% of the original purchase price

  • Year 4: 25% of the original purchase price

  • Year 5: 25% of the original purchase price

  • After Year 5: 0% (warranty period ends)

Please note: Store credit must be used toward the purchase of a new product from Echo Technologies.

Year
Coverage
Year 1
100%
Year 2
75%
Year 3
50%
Year 4
25%
Year 5
25%

Additional Conditions

Troubleshooting Requirement

Before determining warranty eligibility:

  • Customer Service or Technical Support will guide you through troubleshooting steps. After troubleshooting is complete, Echo Water will decide on the best resolution, which may be offered in the form of:

    • Replacement part,

    • Full device replacement or

    • Store credit based on the original purchase price (excluding taxes, shipping, or any additional fees or protection coverages). Refunds to the original payment method are not available under warranty.

Many common issues can be resolved without replacement through simple adjustments, software or firmware updates, or minor fixes that do not require warranty coverage.

Replacements

  • One warranty replacement is allowed per purchased item. No additional full replacements will be issued if the device has already been replaced under warranty. If a replacement device is experiencing issues, please contact our support team for further guidance.

  • All replacement products will carry the original warranty date—not the date you receive the replacement unit. The warranty period does not restart or extend when a replacement product is issued. 

Testing Tools Disclaimer

  • After-market testing meters and blue reagent tests are not accepted as proof for warranty purposes, as they do not accurately measure hydrogen levels.

Discontinued Products

  • If your product is discontinued, we may not be able to offer an identical replacement. In such cases, we will provide a satisfactory alternative solution to honor your warranty.


ALL OTHER OBLIGATIONS AND WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. WE SHALL NOT BE LIABLE UNDER THIS LIMITED WARRANTY FOR ANY COSTS, FEES, DAMAGES, OR OTHER AMOUNTS OTHER THAN AS SPECIFIED HEREIN. IN NO EVENT SHALL OUR LIABILITY TO YOU EXCEED YOUR ORIGINAL PURCHASE PRICE.

Need help? We are here for you!

If you need to reach our Echo Water Customer Support Team, feel free to email us at support@echowater.com or call us at 1-855-737-1114. We’re available Monday through Friday, from 9 AM to 5 PM (MST), and we're always happy to assist you!
 

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