đź’§ Warranty Support Made Easy
Whether you purchased your Echo Water product directly from us or through an authorized retailer, we're here to help with warranty support.
đź”— How to Submit a Warranty Claim
Step 1: Determine Where You Purchased
If you purchased directly from:
- Echowater.com
- Echowater.co.uk
âś… No product registration is required. Your purchase is already in our system.
If you purchased through:
- Amazon
- Walmart
- A wholesale distributor
- Another authorized retailer
đź“ťProduct registration is not Required. However, if you ever need to submit a warranty claim, you will need to provide your proof of purchase.
To submit a warranty claim review directly on Echowater.com đź”—Warranty Claim Review Page
Echo Go+ Warranty
The Echo Go+ is a compact and efficient Hydrogen Water Enrichment Device. The Echo Go+ is designed to be portable and rechargeable.
As the original owner (“Owner,” you), your new Echo Go+ is covered by the industry-leading 5-year warranty (“Warranty”). If your Echo Go+ has a defect while covered under this Warranty, Echo Technologies LLC (“Echo,” we, us) will implement the remedies outlined in the warranty according to the terms of this warranty.
The Echo Go+ is designed for indoor use with filtered or bottled drinking water. The water entering the Echo Go+ should comply with US EPA drinking water regulations.
THIS DEVICE IS NOT DESIGNED TO BE SUBMERGED IN WATER AND IS NOT DISHWASHER SAFE. WATER DAMAGE WILL VOID THE WARRANTY.
As the original purchaser, this limited warranty provides you with specific legal rights. Depending on the state in which you live and where you purchased the product, you may have additional rights.
Warranty Coverage
This warranty is limited in scope and covers only the following defects:
- This limited warranty is personal to you, the original owner, and cannot be transferred to any other person or entity. You will be responsible for all costs associated with handling and transportation related to the original equipment and/or any replacement equipment.
- Any factory defects to the internal or external components of the device.
- Any material physical flaw in the device manifesting in the exterior enclosure, including splits or cracks in the case, delamination of glued surfaces, and defective screens or displays that impact the device's performance and are not caused by improper use or handling of the equipment.
Warranty Claim Submission
To maintain eligibility for this limited warranty, the following conditions must be met:
The product must be purchased from echowater.com or an authorized Echo Water dealer. Devices purchased from private marketplaces (such as eBay or social media private selling platforms) are not eligible for warranty coverage, as they are not sold through authorized channels.
-
Original Ownership: Warranty coverage applies only to the original purchaser.
If the product was gifted, the recipient must have access to the original order information.
Warranty coverage ends if the product is resold or transferred to another person.
-
Proof of Purchase (for third-party sales): You must provide a copy of the original store receipt showing:
Date of purchase
Place of purchase
Purchase price
To file a valid warranty claim, we’ll need the following information:
-
Completion of troubleshooting is required. Our support team will first gather the necessary information and guide you through education or troubleshooting steps that may resolve the issue. You may be asked to provide documentation, photos, or videos so we can clearly assess and diagnose the concern.
This includes a short video that clearly shows:The device serial number
The issue being reported was captured while the recommended troubleshooting steps were being performed
(Please refer to the Troubleshooting Requirements section of this warranty for details.)
If we’re unable to see the reported issue clearly, we may request additional documentation.
Current shipping address confirmation
Required if a replacement is approved.Return of the device (if requested)
In some cases, Echo Water may require the device to be returned for inspection and/or to complete warranty coverage.
Do not dispose of the device or any of its components unless you are specifically instructed to do so by Echo Water. Disposing of the product without authorization will void warranty coverage.
This process helps us accurately diagnose issues, support our engineering team, and ensure warranty claims are handled fairly and efficiently.
Warranty Limitations & Exclusions
Non-Performance Components Disclaimer: Components that do not directly impact hydrogen production—such as the notification speaker, LED lighting, or other auxiliary features—are not covered under this warranty. These elements are considered non-essential to the core function of the device and may be subject to wear or damage due to environmental exposure (including moisture) or physical impact (such as movement causing internal components like the circuit board to shift). As long as the device continues to properly generate hydrogen, these non-performance-related components are not eligible for standard warranty coverage.
- The device's battery is not covered under the warranty; however, if you are experiencing an issue, please contact our support team.
- Accessories, such as the lid, seal/gasket, charging cord, and power block, are covered under warranty only within the first 30 days from the date you receive your product. If needed, you may purchase replacements from echowater.com after the specified timeframe has expired. Accessory replacement orders not covered under warranty will incur applicable taxes and shipping charges.
- The audible pressure release sound may vary, become less noticeable, or disappear over time as the pressure release valve naturally softens with normal use. This is an expected design characteristic and does not impact hydrogen concentration or performance. Variations or absence of release sound is not covered under warranty.
- Warranty coverage will be void if the product has been damaged, misused, or improperly maintained. Your Echo Go+ should not be disassembled or repaired without prior authorization from Echo Water. You may find all product guidelines for use and maintenance in the Echo Go+ User Manual.
Exclusions include damage from:
- Physical damage such as cracks, breaks, scratches, stains, or dents to the outer casing, lid, or display screen is not covered under warranty and may impact eligibility for coverage if it is determined that the external damage contributed to internal failure. Device repair for these incidents is not available. If your Go+ arrives damaged, please report it to Echo Support upon receipt of delivery to obtain coverage under Echo Shipping Protection. We will require photos of the damage as well as photos of the shipping box your order arrived in to submit your claim.
Damage resulting from exposure to harsh chemicals or from using substances other than water or approved cleaning agents as outlined in the Echo Go+ User Manual.
- Staining or discoloration.
- Use or storage in excessively hot or humid environments.
- Prolonged exposure to the sun.
Use or storage in refrigerator, freezer, or in extreme cold temperatures.
Water or humidity damage to the electrical ports or the screen..
Contact with insects or animals.
Use with hard water.
Physical damage or soiling, including bodily fluids.
Theft or loss.
Maintenance-Related Exclusions
- The warranty does not cover issues that may arise due to unauthorized repairs or alterations. Your Echo Go+ should not be disassembled or repaired without prior authorization from Echo Water.
The warranty does not cover performance issues resulting from improper or infrequent cleaning. Conditions such as mold, mildew, residue or film buildup, or changes in taste or odor are not considered product defects and are typically caused by maintenance practices or water quality.
Your Remedies
If your equipment is found to be defective during the warranty period and you are the original owner, Echo Technologies may, at its sole discretion:
Provide replacement parts (if available).
Provide a full replacement. If a full replacement is approved, coverage will be applied based on the prorated schedule. For years 2–5, this may result in a partial balance due for the replacement.
Or offer a prorated refund in the form of store credit based on the original purchase price (excluding taxes, shipping, or any additional fees or protection coverages).
Store Credit Schedule (Prorated Refund):
Year 1: 100% coverage of the original purchase price
Year 2: 75% coverage of the original purchase price
Year 3: 50% coverage of the original purchase price
Year 4: 25% coverage of the original purchase price
- Year 5: 25% coverage of the original purchase price
After Year 5: 0% coverage (warranty period ends)
Please note: Store credit must be used toward the purchase of a new product from Echo Technologies.
Year |
Coverage |
|---|---|
Year 1 |
100% |
Year 2 |
75% |
Year 3 |
50% |
Year 4 |
25% |
Year 5 |
25% |
Additional Conditions
Troubleshooting Requirement
Before determining warranty eligibility:
-
Customer Service or Technical Support will guide you through education and/or troubleshooting steps. After troubleshooting is complete and supporting evidence is provided to the support team, Echo Water will decide on the best resolution, which may be offered in the form of:
Replacement part when available.
Full or partial device replacement. If a full replacement is approved, coverage will be applied based on the prorated schedule. For years 2–5, this may result in a partial balance due for the replacement.
Store credit based on the original purchase price (excluding taxes, shipping, or any additional fees or protection coverages). Refunds to the original payment method are not available under warranty.
Many common issues can be resolved without replacement through simple adjustments, software or firmware updates, or minor fixes that do not require warranty coverage.
Replacements
One warranty replacement is allowed per purchased item lifetime. If the device has already been replaced under warranty, no additional full replacements may be available. If a replacement device is experiencing issues, please contact our support team for further guidance.
- All replacement products will carry the original warranty date, not the date you receive the replacement unit. The warranty period does not restart or extend when a replacement product is issued.
Testing Tool Disclaimer
After-market testing meters and blue reagent tests are not accepted as proof for warranty purposes, as they do not accurately measure hydrogen levels.
Discontinued Products
If your product is discontinued, we may not be able to offer an identical replacement. In such cases, we will provide a satisfactory alternative solution to fulfill your warranty obligations.
ALL OTHER OBLIGATIONS AND WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. WE SHALL NOT BE LIABLE UNDER THIS LIMITED WARRANTY FOR ANY COSTS, FEES, DAMAGES, OR OTHER AMOUNTS OTHER THAN AS SPECIFIED HEREIN. IN NO EVENT SHALL OUR LIABILITY TO YOU EXCEED YOUR ORIGINAL PURCHASE PRICE.
Need Help? We Are Here For You!
If you need to reach our Echo Water Customer Support Team, feel free to email us at support@echowater.com or call us at 1-855-737-1114. We’re available Monday through Friday, from 9 AM to 5 PM (MST), and we're always happy to assist you!
Related to:
Add comment
Article is closed for comments.